Latest Jobs at Stanbic IBTC

Job Description

To manage the delivery of projects through the application of best practice project management skills, tools and techniques, whilst engaging with and leading cross-functional teams to deliver scalable business solutions within the required parameters in terms of scope, cost and quality.

Qualifications

• First degree in IT and Computer Sciences or related discipline
• Project Management Certification (PMP, PRINCE2, SAFE Agile etc.) will be an added advantage.
• Minimum of 4 years’ experience in Business Operations and Information Technology related roles is an additional requirement

Behavioural Competencies:

• Following Procedures
• Making Decisions
• Managing Tasks
• Meeting Timescales
• Producing Output
• Team Working
• Upholding Standards

Technical Competencies:

• Project Accounting
• Change Management
• Project Management
• Project Reporting

go to method of application »

• To provide proactive and value adding support service to Commercial Banking clients, by increasing efficiency and cutting transaction process times.
• To provide support/back up operational service for Relationship Managers

Qualifications

• First degree in any field
• Minimum of 1-2 years in Customer Understanding
• Minimum of 1-2 years in Product Knowledge
• Professional Qualification  or Masters is an added advantage

Behavioural Competencies:

• Examining Information
• Documenting Facts
• Interpreting Data
• Interacting with People
• Articulating Information

Technical Competencies:

• Customer Understanding
• Application and Submission Verification
• Account opening and maintenance
• Product Related Systems
• Customer Acceptance and Review

go to method of application »

The E-channels Support Officer is to ensure that all electronic and digital channels in the production environment are available and useable by customers 24/7. The E-channels Support Officer is not limited to only electronic and digital channels but also forms a part of the Application Support role and ensures that all applications within his domain are available and useable by customers 24/7. He/She will also responsible for providing insights/foresights to the business through script writing using business intelligent/ user-interpretable tools to ensure the business is well informed of its operations.

Qualifications

• First degree in IT and Computer Sciences or related discipline
• Professional Certifications (Ms SQL, Advance script writing, AIX/Unix/Ubuntu, Basic Financial knowledge, .NET programming etc.) will be an added advantage.
• Minimum of 3 years Application Support experience in the financial sector

Behavioural Competencies:

• Following Procedures
• Interpreting Data
• Meeting Timescales
• Producing Output
• Pursuing Goals
• Team Working

Technical Competencies:

• Service Level Management
• Business Process Improvement
• Data Analysis
• License Management
• Configuration Management

go to method of application »

To collaborate with stakeholders across the organization to understand the business objectives driving various projects or changes, define the scope of the change, analyze and specify detailed requirements, and support the implementation of the project or change to ensure successful delivery and alignment with organizational goals.

Job Responsibilities

• Designing and delivering digital products end-to-end, from uncovering user needs to launching solutions that drive customer acquisition, engagement, and business growth.
• Conducting qualitative and quantitative research-including customer interviews, surveys, focus groups, market analysis, and value chain mapping-to identify insights that shape product strategy.
• Translating ideas into detailed product specifications like user stories, acceptance criteria, compelling pitch decks, process flows, wireframes and prototypes.
• Validating concepts through usability testing, customer feedback, and experimentation to ensure products are desirable, viable, and effective before and after launch.
• Mobilizing cross-functional teams-including engineers, designers, QA, analysts, marketers, and external vendors-to execute product roadmaps and deliver high-quality outcomes on time.
• Developing business cases backed by data, cost-benefit analysis, and financial modeling to secure buy-in from stakeholders and guide strategic investment decisions.

Qualifications

• First Degree
• Certification or Training in Business Analyst, Product Manager, Project Manager, Product Owner field is preferred.

Experience 

• 3+ years experience as a Business Analyst, Product Manager, Project Manager, Product Owner, or other similar role in financial services.

Behavioural Competencies:

• Adopting Practical Approaches
• Challenging Ideas
• Checking Things
• Convincing People
• Directing People
• Embracing Change
• Exploring Possibilities
• Following Procedures
• Interacting with People
• Managing Tasks
• Meeting Timescales
• Resolving Conflict

Technical Competencies:

• Commercial Acumen
• Data Analysis and Inference
• Data Analysis
• Mind of Customer Experience
• Product and Services Knowledge
• Risk Management
• Statistical & Mathematical Analysis

go to method of application »

To engage partners to discuss loyalty propositions and agree on partnerships with Stanbic IBTC for loyalty and reward programmes. To set expected outcomes from each loyalty programme and track execution to ensure the objectives are realized. To work closely with marketing to ensure the loyalty programmes receive adequate promotions as to drive expected benefits.

Job Responsibilities

• Design loyalty program benefits and offers that lead to new customer acquisition, retention and ongoing engagement.
• Ensure compliance to all standards and applicable controls within the digital channels team with zero audit exceptions.
• Develop marketing and merchandising strategies to build awareness and sales of the loyalty and gift card program through all channels.
• Utilize strong analytical ability to evaluate end-to-end customer experience across multiple product channels and customer touch points arising from the loyalty programmes.
• Manage key vendor relationships and quarterly business reviews.

Qualifications

• First Degree

Experience

• 5 - 7 years' experience in Digital Channels, Marketing, Loyalty Product design and implementation
• 1 - 2 years' general banking experience

Behavioural Competencies:

• Documenting Facts
• Examining Information
• Exploring Possibilities
• Following Procedures
• Generating Ideas
• Interacting with People
• Making Decisions
• Managing Tasks
• Team Working

Technical Competencies:

• Active Listening
• Call Reporting
• Contact Centre Customer Relationship Management
• Difficult Calls Management
• Product Knowledge (Consumer Banking)
• Query Resolution
• Verbal Communication