Officer, Application Support & eChannels at Stanbic IBTC

The E-channels Support Officer is to ensure that all electronic and digital channels in the production environment are available and useable by customers 24/7. The E-channels Support Officer is not limited to only electronic and digital channels but also forms a part of the Application Support role and ensures that all applications within his domain are available and useable by customers 24/7. He/She will also responsible for providing insights/foresights to the business through script writing using business intelligent/ user-interpretable tools to ensure the business is well informed of its operations.

Qualifications

• First degree in IT and Computer Sciences or related discipline
• Professional Certifications (Ms SQL, Advance script writing, AIX/Unix/Ubuntu, Basic Financial knowledge, .NET programming etc.) will be an added advantage.
• Minimum of 3 years Application Support experience in the financial sector

Behavioural Competencies:

• Following Procedures
• Interpreting Data
• Meeting Timescales
• Producing Output
• Pursuing Goals
• Team Working

Technical Competencies:

• Service Level Management
• Business Process Improvement
• Data Analysis
• License Management
• Configuration Management