Officer, Digital Channels Onboarding at Stanbic IBTC

Job Description

• To support the efficient onboarding, acquisition, and management of digital channel customers and merchants by ensuring timely processing of onboarding requests, resolving operational issues, monitoring service performance, maintaining stakeholder relationships, and providing technical and operational support across eBusiness platforms.

Key Responsibilities

• Manage Merchant and Customer Onboarding
• Provide Technical and Operational Support
• Monitor Service Performance and Customer Experience
• Manage Stakeholder and Vendor Relationships
• Oversee Inventory and Business Reporting.

Qualifications

• Bachelor's degree in Business Administration, Banking & Finance, Economics, Information Technology, Computer Science, or a related discipline.
• An added degree would be an added advantage

Experience Required:

• 1-2 years' experience in digital banking, eBusiness operations, customer onboarding, electronic channels support, payments, or banking operations.
• Experience in stakeholder management, vendor management, and customer service operations.

Additional Information:
Behavioural Competencies:

• Articulating Information
• Challenging Ideas
• Checking Things
• Managing Tasks
• Meeting Timescales.

Technical Competencies:

• Client Servicing
• Client Value Propositions
• Compliance
• Verbal Communication.