Officer - Debt Recovery at MTN Nigeria

• Identify likely to be suspended postpaid consumer accounts for recovery purposes (managed/unmanaged accounts)
• Conduct Post suspension checks to ensure paid-up accounts are active and escalate irregularities
• Conduct Manual claw-back process and revoke of suspension where necessary
• Deploy timely debt collection interventions on Consumer Post-paid Accounts with collectible and bad debt from utilized credit limit to attain divisional/business performance target.
• Negotiate and agree to payment plan terms with customer on aged debt for collections in line with policy. 
• Liaise with Key Account Management and Outbound team for customer engagement on collection intervention
• Prepare and dispatch Demand Letters to accounts in Bad Debt and Quarantine.
• Monitor Pre-dunning & Post-Dunning activities before and after soft suspension of customers.
• Prepare and submit key business performance reports on weekly, monthly, Bi-annual and annual basis including other ad-hoc reports.
• Identify Consumer Postpaid ported accounts and deploy recovery interventions
• Identify, log IT issues affecting the Unit’s day-to-day activities and follow through to resolution, averting revenue leakages and achieve the team/unit’s KPI.
• Spool and report indebted VIP Accounts to the VIP Helpdesk team for debt collection follow-up.
• Generate of data file, collate and submit Consumer Postpaid Ageing Report, Debit & Credit positions and MCC Report to the Credit management unit in Finance. 
• Generate, Compile, Analyze and submit Monthly Revenue & Collections Report to top management.
• Periodic Identification & Compilation of Bad debt & Write-Off accounts listing to Credit Bureau and delisting of paid-ups via Credit management unit.
• Carry out Validation, Mining, Interpretation & Analyzing of all Business Reports (Ageing/Billing Accounts Summary etc.).
• Ensure daily monitoring & reporting of Revenue Vs Ongoing Collection progress to Customer Relations Management 
• Ensure data gathering, preparation, analysis and submission of Billing & Collections Unit Performance Monthly Reports to Management for presentation at monthly review session.
• Participate in Projects, User Acceptance Test to ensure accuracy in execution and delivery of process, product or services.
• Participate in weekly Customer Experience (CEX) sessions and follow-up on issues raised.
• Ensure Consumer Post-paid Bad Debt reduction by year end to =< 5%.

Education:

• First Degree in Banking & Finance, Economics, Accounting, Law. 
• Fluent in English 

Experience:

• 3 - 7 years’ experience including:
• Experience in data analysis, debt collections/prevention & management 
• Experience in consumer post-paid billing & collections operation 
• Experience working in a medium-sized organization
• Prior experience in Customer management and Negotiation 
• Experience in managing complex processes and procedures
• proficiency in use of MS Excel and Power point