Office Receptionist at Zenith Carex International Limited

Location: Calabar, Cross River

Job Description

• Deliver prompt and professional solutions for customer inquiries via phone, email, online chat, etc.
• Maintain documentation of customer inquiries and responses for future reference.
• Direct or route customer calls to appropriate personnel for assistance.
• Handle dissatisfied customers politely and professionally.
• Track and follow-up on all customer request promptly.
• Maintain broad knowledge of all company products, services, and promotions.
• Identify and implement new process plans to improve customer support service.
• Manage a large volume of customer calls in a friendly and courteous manner.
• Provide outstanding and exceptional customer service.
• Greet and address customers in a friendly and respectful way.

Requirements

• Candidates should possess an HND qualification.
• Must have a minimum of 2 years working experience.
• Must have worked as a office secretary or Receptionist in a reputable organisation.
• Must have excellent customer service experience.
• Must have excellent communication skill.
• Must have very good computer knowledge and be social media savvy.
• Must be based around the Job location.
• Residing close to the above locations is an added advantage.