Office Assistant at Management Sciences For Health - MSH

Main Purpose of Job

The Office Assistant will manage the organization and running of the daily administrative operations of the state office. S/he will coordinate the MSH logistics support services provided to all technical program areas, and provide logistical support to all MSH projects in state by working with USAID and the GON to retrieve shipments from customs.

MAIN DUTIES AND RESPONSIBILITIES

• Maintaining inventory (supplies, items, equipment) and the required inventory records.
• Stocks, stores and warehouse management.
• Assets coding and inventory reporting.
• Safeguarding of assets/supplies.
• Assist with the Internal and external audit preparations including putting together relevant documentation on vehicles/logistics records.
• Assist in organizing  for the dispatch  of goods  and equipment  whenever  required and ensure  that  packing  list,  waybills  and  export  documentations   where  necessary  are prepared and ensure that shipping details are communicated in writing promptly to the receiver.
• Capacity building of team members.
• File incoming help requests from end users via both telephone and e-mail in a courteous manner.
• Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
• With direction from the PMI-S IT associate, assist in performing preventative maintenance, including checking and cleaning of workstations, printers, and peripherals on a monthly basis (monthly report of the work done submitted to the Field Finance and Operations Manager).
• Prepare the Projector and other presentation materials for quality presentations.
• Test fixes to ensure problem has been adequately resolved.
• Perform post-resolution follow-ups to help requests.
• Travel to site offices whenever there is a need to, and resolve issues independently as much as can be achieved.
• Ability to travel 40% of the time to various state offices.
• Ensure that systems are in place in-country to ensure that operations are managed and staff act in full compliance with local laws, adhere to contract/award and donor requirements, and comply with MSH policies and standard operating procedures.
• Monitor and ensure compliance.

QUALIFICATIONS

REQUIRED MINIMUM EXPERIENCE:                        

• 3 – 5 years related work experience with International organizations in Nigeria.
• Warm personality with strong communication skills.
• Knowledge of administrative and clerical procedures.
• Knowledge of computers and relevant software application.
• Knowledge of customer service principles and practices.
• Ability to work a switchboard.
• Logical and flexible approach to solving problems, especially when    working under pressure.  

KNOWLEDGE AND SKILLS:

• Verbal and written language skills in English required
• Telephone Skills
• Verbal Communication
• Microsoft Office Skills
• Listening, Professionalism
• Customer Focus, Organization
• Informing Others
• Handles Pressure

COMPETENCIES:

• Verbal and written communication skills
• Professional personal presentation    
• Customer service orientation   
• Information management
• Organizing and planning
• Attention to detail
• Initiative
• Reliability
• Stress tolerance
• Ability to travel if required.