Non-Maximum Demand Revenue Supervisor at Ikeja Electricity Distribution Company

Reporting To: Non Maximum Demand Revenue Lead

Role Purpose

• Responsible for setting up, monitoring and managing the NMD meters database analysis and reporting with a view to maintain an accurate database.

Responsibilities

• Identify, analyze and interpret trends on Prepaid Meter Management Systems.
• Carry out audit on customers’ data to optimize quality of PPM database.
• Manage PPM accounts’ related issues in liaison with support units to facilitate deliverables and resolution.
• Reconcile approved PPM accounts on vending platform from data acquired from internal sources
• Analyze and implement arrears during and after migration of accounts on the prepaid platform
• Identify account reconciliation exceptions through vending platforms and flag to relevant desk for resolution.
• Prepare and document process structure to serve as guide to task execution
• Identify anomalies in vending related issues and take measures to resolve them
• Identify and resolve token errors
• Effective and efficient management of energy adjustment and transfer process
• Responsible for collating and preparing statistical reports on operational activities on weekly basis
• Co-ordinate the timely resolution of escalated PPM account issues from support units(customer care / NMD metering etc)
• Ensure that turnaround time is met on AMI related issues escalated from the Business unit.
• Ensuring data quality compliance for migration to the platform
• Provide leadership and supervision for the Metering officers
• Comply with Quality Management System / Operational Health & System requirements including objectives and applicable regulations relating to assigned jobs
• Assist in Carry out any other duties as requested by the Unit Head and Head of Department

Minimum Qualifications

• Bachelor's Degree in Accounting, Finance, Economics or any relevant course
• At least 4 years relevant experience

Technical Competencies:

• Strong data analysis skills
• Basic computer proficiency (MS Excel, Word, Outlook)
• Skills in collaboration and team work
• Creative / Innovative approach

Behavioral Competencies:

• Data Analytics.
• Good planning and organizational skills.
• Attention to details
• Good communication skills and the ability to communicate
• Good interpersonal skills