NMS Engineer at U-Connect Human Resources Consulting

Key Activities
Network Monitoring

• To monitor the network 24*7,providing all required support both to field Engineers as well as to the respective service Providers, ensuring escalations are carried out in line with the defined guidelines
• Ensure smooth running of all network monitoring systems: both for Core network nodes and transmission network
• TRANSMISSION AND CORE NETWORK ENGINEER NMS Engineer

Network Operations:

• Run on 24*7*365 network monitoring operation.
• Ensure Core network and Customer links Monitoring applications are functioning properly: Solarwinds, Nagios, Nagviz, SAM, VNQM etc.
• Engagement of various Colo/POPs sites manager in ensuring smooth running of the sites and our equipment there in. Escalating issues related to cooling, voltage instability, shelter leakages etc

Escalation:

•  Ensure continuous engagement of vendors and OEMs on service related issues

 Network Optimization:

• Proactively escalate issues to the network infrastructure team for capacity planning and network optimization

Access Management:

• Managing access request for Operation team visit to POPs/Colo sites, arranging joint visits to sites

Reporting:

• Generate and compile regular report/availability for each of the Colo sites and service Providers.

Monitoring & Troubleshooting and Alerting:

• Proactive monitoring of the status and performance of network infrastructure and services across the regions.
• Troubleshooting and resolving first level network outages on the network.
• Perform second level Escalation on network outages or faults to responsible parties.
• Proactive monitoring of the FTTH network (OLT outages, PON port outages, link outages, etc.) for all faults and outages.
• Proactive monitoring of hardware status of equipment (cooling, power, security, etc.) running on the network and escalating to responsible parties in the event of a fault.
• Proactive monitoring of network trends and alert for network optimization and planning.
• Proactive monitoring services (AAA servers, freeside, access control servers, etc.) supporting the network and escalating in the event of any outages.

Client and Third-party Interaction:

• Processing access into third party sites on the network for visiting engineers.
• Providing remote support to field engineers during network outages.
• Engaging third-party providers (collocation, leased-lines, etc) on any faults and follow-up till outages are resolved.
• Raising tickets for faults on the network for tracking and effective escalation
• Handling ticket escalations from customers and providing necessary support and updates.
• Generate daily, Weekly and Monthly reports on all network outages, network performance and service availability for third party providers on the network.

Educational Qualifications & Functional Skills

• University Degree in Engineering
• Professional Qualification (CCNA, CompTIA Network +, ITIL, etc.) an added advantage
• Knowledge of networking and network monitoring/management
• Knowledge and experience with various web technologies
• Ability to learn new things quickly.

Work Experience:

• At least 1 year in telecommunications industry
• Familiarity with Linux environment.
• Fair Idea of SNMP monitoring

Other Requirements:

• Customer Focus
• Tech savvy
• Action orientation
• Drive results
• Cultivate Innovation
• Ability to optimize work processes
• Resilience
• Self-Development
• Nimble Learning