Night Duty Manager (Imo State) at Mathills Services Limited

Location: Imo State, Km 32 Owerri-Umuahia Road

Ahiara Junction, Mbaise

Industry: Hospitality
Position Type: Non: Management

Job Summary

• Serves as the Night Manager on Duty and oversees all property operations during the overnight shift.
• Ensures that the highest levels of hospitality and service are provided during the overnight shift.
• Represents property management in resolving any guest or property related situation. Personally assisting in resolving any issues and completing tasks.

Core Work Activities

• Monitors and ensures compliance with all Guidelines to Operations.
• Ensures all employees are in proper uniform and are properly groomed (grooming standards in employee handbook).
• Ensures employees are working in a safe environment.
• Manages all period-end inventories.

• Assists supervisors in handling employee performance issues (e.g., performance reviews, counseling, and recommendations).
• Ensures all employees have complete knowledge of emergency procedures.
• Encourages employee relations through gifts, parties, outings.
• Creates incentives that will promote better service and profit for the property.
• Assists operations manager in processing employee payroll weekly.

CANDIDATE PROFILE
Education and Experience:

• Bachelors Degree or HND; 2 years’ experience in the guest services, front desk, housekeeping, or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.
• Candidate must be a fast paced learner
• Customer service is essential to effectively carry out this role
• Excellent verbal and written communication is needed

Monthly Salary: N40,000 – N45,000