Night Auditor / Duty Supervisor at Domeo Resources International (DRI)

Main Functions

• The Night Auditor / Duty Supervisor oversees overnight hotel operations, ensuring security, guest satisfaction, and accurate financial reconciliation.
• This role combines supervisory responsibilities with auditing duties, maintaining operational continuity and exceptional service standards during nighttime hours.
• The position is essential to delivering a seamless luxury guest experience around the clock.

Role Responsibilities
Guest Experience & Night Service Excellence:

• Provide warm, professional service to guests throughout the night.
• Handle late arrivals, early departures, and special guest requests.
• Resolve guest concerns efficiently with a calm and service-oriented approach.

Night Operations & Duty Oversight:

• Supervise all overnight front-office functions, ensuring smooth operations.
• Monitor lobby and hotel activity, coordinating with security and housekeeping.
• Conduct regular property walks to ensure safety, cleanliness, and proper ambience.

Financial & Audit Responsibilities:

• Complete daily financial audit, balancing revenue, payments, room charges, and reports.
• Verify accuracy of postings, transactions, and PMS records.
• Prepare night audit summaries and handover reports for management.

Staff Coordination & Supervision:

• Oversee night-shift staff; ensure readiness, professionalism, and adherence to standards.
• Support staff with training on procedures, systems, and guest service expectations.
• Coordinate cross-department communication for any overnight issues.

Administration & Reporting:

• Prepare incident reports, operational logs, and guest feedback documentation.
• Update reservations, guest profiles, and billing details as needed.
• Ensure accurate completion and filing of all audit and duty records.

Safety, Security & Emergency Response:

• Enforce hotel safety, security, and emergency protocols.
• Liaise with security to manage incidents or safety concerns.
• Serve as the primary overnight contact for guest and staff emergencies.

Qualifications and Requirements
Education and Certifications

• Bachelor’s degree in Hospitality Management, Accounting, Business Administration, or a related field.
• Additional certification in hotel operations or financial auditing is an advantage.

Experience:

• Minimum of 3–5 years’ experience in hotel front office operations.
• Night audit or duty supervisor experience in a luxury hotel preferred.
• Strong experience with hotel PMS and night audit procedures.

Skills
Guest-Centric Service:

• Polished communication and interpersonal skills.
• Strong ability to remain calm and attentive in a low‑staff, high‑responsibility environment.

Audit & Technical Proficiency:

• Strong numerical accuracy and financial reconciliation skills.
• Proficiency with PMS, POS systems, and reporting tools.

Leadership & Team Support:

• Ability to supervise staff and manage hotel operations independently overnight.
• Strong organisational skills and decision-making capability.

Professionalism & Problem-Solving:

• Resourceful, composed under pressure, and effective in conflict resolution.
• Adept at managing guest issues, property incidents, and unexpected situations.

Safety & Compliance Awareness:

• Solid understanding of hotel safety protocols and emergency procedures.
• Commitment to maintaining high service, security, and cleanliness standards.