Nigeria Audit Operations Coordinator at One Acre Fund

About the Role

• The Operations Audit and Case Investigation Coordinator will be part of the Operations Audit & Case Investigation team in the Systems department.
• Your role will focus on preventing, and investigating fraud, harassment, and discrepancies in farmer transactions. Your role will involve auditing field operations for accuracy and transparency, leading investigations into suspicious activities, and collaborating with departments to address misconduct.
• You will report to to the Business Analysis Specialist, the coordinator ensures the integrity of operations.

Career Growth and Development

• We have a strong culture of constant learning and we invest in developing our people. You'll have weekly check-ins with your manager, access to mentorship and training programs, and regular feedback on your performance.
• We hold career reviews every six months, and set aside time to discuss your aspirations and career goals. You'll have the opportunity to shape a growing organization and build a rewarding long-term career.

Responsibilities
Case Management and Fraud Detection:

• Oversee and supervise the investigation and resolution of all fraud and farmer harassment cases.
• Review investigation findings reports, ensuring they are completed according to internal service level agreements.
• Investigate farmer refund payments, input deliveries, and related issues, identifying anomalies. Oversee cases such as fraud, staff misconduct, and package discrepancies.
• Develop and implement training programs on fraud deterrence and indicators Field Leaders and farmers.
• Manage field visits and collaborate with the team to collect written statements, evidence, and reports from involved parties for fraud investigations.

Operations Audit:

• Coordinate scheduled and unscheduled site audits, ensuring that all sites are audited at least once per season.
• Oversee inventory counts and audits across warehouses, market access stores, and RRT outlets.

Team Management and Process Improvement:

• Manage 1 - 2 Operations Audit & Case Investigation Supervisors providing guidance, training, and performance monitoring.
• Collaborate and coordination with Field teams, client-facing teams, and other departments to ensure swift case resolution and prompt task execution.
• Identify process gaps and develop tools to improve audit and fraud investigation efficiency.

Qualifications
Across all roles, these are the general qualifications we look for. For this role specifically, you will have:

• Bachelor's Degree in Business Administration, Finance, Accounting, Auditing, Law or any other relevant field.
• 2+ years of experience in fraud investigation, audit, or compliance roles.
• Experience leading audit / investigation teams with project management capabilities.
• Excellent report writing and documentation skills, with clear, actionable recommendations.
• Proficient in identifying fraud patterns and discrepancies through data analysis of large datasets.
• Proficient in Excel, Google Sheets, and Google Docs.
• Committed to confidentiality, impartiality, and ethical standards throughout Audit / investigative processes.
• Language: Fluent in English, Hausa or Nupe.
• Eligibility: This role is only open to citizens or permanent residents of Nigeria.

Benefits
Housing allowance, Retirement benefit, Comprehensive Health cover, Child Benefit and paid time off.