IT Manager at Jumia Nigeria

About the Job

• You will have the chance to integrate our amazing IT Support team that is responsible for supporting all our internal users daily. From laptop maintenance to troubleshooting, onboardings & offboarding, Google Workspace, SSO, and Endpoints.

Your responsibilities

• Management of local Endpoints for MDM and EDR.
• Follow up on outstanding IT related requests and ensure resolution within established SLA in the ticket platform.
• Manage and monitor internal assets to ensure accurate inventory records.
• Onboarding and Offboarding procedures.
• Report RMA’s and Warranties.
• Manage OS Imaging and Configuration for Linux, MacOS and Windows.
• Support for VoIP systems.
• Other common IT Support duties.

What we are Looking for

• Higher education in either IT or equivalent
• Minimum 4-year work experience in computer technical support functions.
• Good technical knowledge in the areas of hardware, operating systems (Windows, Mac, and Linux) and Networks TCP / IP.
• Excellent communication skills and taste for contact with the end user.
• Knowledge and experience on Google Workspace, Okta, Microsoft, Xcally, Zendesk and Endpoint platforms is a plus.
• Good interpersonal skills and taste for teamwork.
• Good analytical ability, organization, and planning.
• Outstanding troubleshooting

Skills:

• Knowledge of customer service principles and practices
• Proficiency in English, both written and verbal, clearly and accurately.