Network / System Administrator at Phase3 Telecom

Department: Broadband Solutions
Responsible to: Head, Broadband Solutions

Role Summary

• IP/MPLS design and planning
• IT Systems planning, deployment and optimization
• Service L2 support
• Fully supporting, configuring, maintaining and upgrading in-house systems/network and corporate customer’s network.
• Server optimization and tuning

Key Duties and Responsibilities

• Onsite level two customer issues resolution and support.
• Ensuring optimal network availability for external clients
• NOC interface to resolve IP/MPLS customer related issues and feedback to Team.
• Design and implement new network solutions for onboarding Customers.
• IP/VLAN resource management.
• Weekly back up of systems, servers and documentation.
• Management and Maintenance of SIP Server, PRTG Server, DNS Server and other domain control functions.
• Optimization of Active Directory & Microsoft Exchange Server
• Review technical specifications from clients and vendors to confirm adequacy, accuracy, and functionality
• Work with the team to uphold and maintain the network to its highest level of performance. Monitor network performance (availability, utilization, latency).
• Troubleshoot, diagnose and resolve hardware, software and other network and system problems
• Mentor and assign responsibilities to team members.

Skills and Competencies:

• IP routing and switching
• Campus network operation
• Cisco/Huawei networking platforms
• Routing protocols
• Servers and Operating Systems
• LAN and workstation troubleshooting
• Wi-Fi Management
• Customer engagement
• Microsoft Exchange and Active Directory
• DNS