Network Support Engineer at Internet Solutions

Network Support Engineer’s Job Description

• Manage and monitor all installed systems and infrastructure.
• Install, configure, test, and maintain operating systems, application software and system management tools.
• Proactively ensure the highest levels of systems and infrastructure availability.
• Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement those fixes.
• Maintain security, backup, and redundancy strategies.
• Performing recurring support activities related to end-user workstations, telephony, and software for both local and remote users.
• Break-fix of printing, scanning, server, and desktop hardware.
• Provide 2nd and 3rd level support.
• Liaise with vendors and other IT personnel for problem resolution.
• Investigating the current IT system, documenting user needs, and recommending improvements.
• Designing system improvements and overseeing implementation.
• Testing and repairing system faults.
• Providing technical guidance and troubleshooting systems.
• Monitoring systems to ensure efficient operation.
• Provide technical support for ongoing system maintenance.
• Perform software inventory, distribution, installation, and license management.
• Configure and install various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN, QoS).
• Perform network maintenance and system upgrades including service packs, patches, hot fixes and security configurations.
• Monitor system resource utilization, trending, and capacity planning.
• Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure.
• Select and implement security tools, policies, and procedures in conjunction with the company’s security team.
• In depth knowledge of the four network types (LAN, WAN 19167398.

System/Network Engineer’s Job Requirements

• BSc degree/HND in Computer Science, Engineering, or a related subject.
• Minimum of two (2) years of experience in Users Support to assist clients on day-to-day in IT related functionality and efficiency.
• Provides IT support for desktops, printers, peripherals, telephone systems, and cellular devices.
• Configures, installs, and maintains complex software systems.
• Identifies, manage, and resolve issues in a timely manner.
• Responds to customer requests effectively and communicates with them to address issues or escalate internally as required.
• Proven working experience in installing, configuring, and troubleshooting Windows, UNIX /Linux based environments.
• Solid networking knowledge (OSI network layers, TCP/IP).
• Manages projects successfully on time and within budget.
• CompTIA A+ and Network+ Certification or equivalent experience is a must.
• Strong analytical and problem-solving skills.
• Excellent English business language skills – both spoken and written.
• Strong interpersonal skills to liaise with a variety of different teams.
• Experience with virtualization and containerization (e.g., VMware, Virtual Box).
• Solid Cloud experience in AWS and Azure.
• Understanding of programming languages such as Javascript, Python, Scala or Java.