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  • Posted: Feb 19, 2024
    Deadline: Not specified
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  • Internet Solutions Nigeria Limited (ISN) is a leading connectivity provider serving a diverse client base in various sectors in Nigeria. Since inception in 1997, the company’s customer base has escalated to over 200 organisations which include multinational and local corporations. ISN provides a broad range of connectivity services and integrated solut...
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    Network Support Engineer

    Network Support Engineer’s Job Description

    • Manage and monitor all installed systems and infrastructure.
    • Install, configure, test, and maintain operating systems, application software and system management tools.
    • Proactively ensure the highest levels of systems and infrastructure availability.
    • Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement those fixes.
    • Maintain security, backup, and redundancy strategies.
    • Performing recurring support activities related to end-user workstations, telephony, and software for both local and remote users.
    • Break-fix of printing, scanning, server, and desktop hardware.
    • Provide 2nd and 3rd level support.
    • Liaise with vendors and other IT personnel for problem resolution.
    • Investigating the current IT system, documenting user needs, and recommending improvements.
    • Designing system improvements and overseeing implementation.
    • Testing and repairing system faults.
    • Providing technical guidance and troubleshooting systems.
    • Monitoring systems to ensure efficient operation.
    • Provide technical support for ongoing system maintenance.
    • Perform software inventory, distribution, installation, and license management.
    • Configure and install various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN, QoS).
    • Perform network maintenance and system upgrades including service packs, patches, hot fixes and security configurations.
    • Monitor system resource utilization, trending, and capacity planning.
    • Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure.
    • Select and implement security tools, policies, and procedures in conjunction with the company’s security team.
    • In depth knowledge of the four network types (LAN, WAN 19167398.

    System/Network Engineer’s Job Requirements

    • BSc degree/HND in Computer Science, Engineering, or a related subject.
    • Minimum of two (2) years of experience in Users Support to assist clients on day-to-day in IT related functionality and efficiency.
    • Provides IT support for desktops, printers, peripherals, telephone systems, and cellular devices.
    • Configures, installs, and maintains complex software systems.
    • Identifies, manage, and resolve issues in a timely manner.
    • Responds to customer requests effectively and communicates with them to address issues or escalate internally as required.
    • Proven working experience in installing, configuring, and troubleshooting Windows, UNIX /Linux based environments.
    • Solid networking knowledge (OSI network layers, TCP/IP).
    • Manages projects successfully on time and within budget.
    • CompTIA A+ and Network+ Certification or equivalent experience is a must.
    • Strong analytical and problem-solving skills.
    • Excellent English business language skills – both spoken and written.
    • Strong interpersonal skills to liaise with a variety of different teams.
    • Experience with virtualization and containerization (e.g., VMware, Virtual Box).
    • Solid Cloud experience in AWS and Azure.
    • Understanding of programming languages such as Javascript, Python, Scala or Java.

    Check how your CV aligns with this job

    Method of Application

    Interested and qualified candidates should send their CV only to: hr@isn.ng

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