Equinix is the world’s digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed ...
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Proactively Performs Network Fulfilment Activities. Highlights issues and drives resolution when required. Acts as mentor and technical coach for NSD Engineer I
Responsibilities
Network Fulfilment:
Performs Network Service fulfilment for quote to cash transactional tickets for all network and datacenter products (Interconnections, IX, ECX etc.)
Picks up where OTA has failed and fulfils the order based on customer requirements while maintaining SLA targets
Generates metrics based on Service Delivery metrics on a periodic basis
Problem Solving/Assessment:
Determines and applies appropriate methodologies and tools for analyzing a range of standard, functional and/or cross-functional issues
Helps identify process gaps and issues
Dynamic forward thinking to ensure customers are not impacted by process/technical failures
Determines and utilizes appropriate methodology including Lean Six Sigma where appropriate
Release Management:
Obtains, creates and documents business requirements engaging multiple stakeholders
Supports and manages cross-functional BRDs
Works with the BSA's and Dev team on solution design and development
Reviews functional design (FD)
Partners with stakeholders to analyze, define and document business processes within and across functional areas
Utilizes Lean Six Sigma methodology, supporting the design or improvement of business processes
Assist in performing user acceptance testing (UAT)
May be responsible for ensuring UAT is fully planned and executed
Assesses testing progress
Updates process and procedural documentation
Completes post deployment analysis
Project Management
Supports project plans and resources, helping to ensure resources are in the right place at the right time
Works with stakeholders to gain alignment through implementation and post-implementation stages
Communicates team progress
Applies appropriate project management skills and best practices including Lean Six Sigma
Helps identify risks and issues
Reporting and Metrics
Status reporting providing periodic project updates, highlighting risks, issues and concerns
Performs ad-hoc reporting
CSI
Takes part in cross functional discussions to drive issues, challenges and prioritization efforts
Updates CSI and Issues logs, ensuring the relevant detail is provided
Develops CSI opportunities for the wider team to review
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