Network Operations & Support Assistant at Aldreda Fields Limited

Job Description

• Performs functions relating to the administration, maintenance and support of the network and services provided to customers.
• Provide technical and customer support functions in the Network Operations Center (NOC)
• Coordinate the work of the field services team, partners and contractors to provision and test new customer services as well as resolve customer issues with services.
• Input, update and verify various databases and programs related to the job functions.
• Compiles and summarizes statistical reports that are related in level to the functions inherent in the position.
• Be safety and control conscious and aware of established control procedures, laws and regulations.
• Other duties as assigned.

Requirements
Education:

• 2 years technology Diploma in a Telecommunications or Networking related program is required
• Cisco Certified Network Associate (CCNA) would be an advantage

Experience:

• 2 to 4 years technical experience working in the telecom industry is required.

Competencies:

• Proven ability to work independently and meet aggressive deadlines.
• Proficient in and experience with telecom grade Ethernet access networks.
• Detailed working knowledge and experience with telecom grade TDM/SONET transport networks.
• Detailed working knowledge and experience with telecom grade DWDM and CWDM networks.
• Requires a detailed understanding of the delivery of telecom services such as Transparent LAN (TLAN), Metro LAN (MLAN) and Dedicated Internet Access (DIA).
• Requires a detailed understanding of bridging/switching and most layer 2 protocols including Spanning Tree, 802.1Q, 802.1P, 8021AD and Transparent VLANs.
• Working knowledge and experience with layer 2 bridging/switching, TCP/IP inter-networking and routing with OSPF and BGP as well as an understanding of CIDR address allocation.
• Working knowledge of MPLS and VPLS an asset.
• Detailed understanding of provisioning processes in a service provider environment.
• Experience working with and troubleshooting optical medical converter technology.
• Working knowledge of Network Management systems using SNMP like HP Open View and Solarwinds.
• Working knowledge of Incident management ticketing systems such as Cherwell or Remedy.
• Must be customer focused and an effective communicator