Network Operations Center (NOC) Support Technician at ICS Outsourcing Limited

Job summary

• The NOC Support Technician will be responsible for proactive monitoring of Transmission and IP devices across our network through the support of Network monitoring systems, perform first line troubleshooting / fault isolation, resolve where necessary, and escalate to other levels for support in line with our internal processes.

Responsibilities 

• Maintain and ensure full compliance with all our NOC processes and procedures.
• Ensure proper technical documentation of all network events throughout normal/shift cycles or operations.
• Monitor our network providing update, status and performance of all network components, capacity services etc.
• Identify and provide first-line support on all faults on our network in accordance with the Company’s standard operating procedure for fault escalation and management.
• Answer all network support related telephone calls and interface with internal/external customers on operational issues and related network events, using our standard operating procedures.
• Run daily and weekly management reports on network events and activities as well as tracking escalations and other key performance indicators and ensure all customer SLAs are met.

Qualifications

• BSc / HND in Electrical / Electronic Engineering, or any related discipline
• Minimum of 2 years’ experience in the configuration, operations and maintenance of optical fiber SDH and wireless network equipment.

Competencies Required:

• Knowledge of IP devices will be a plus
• Knowledge of Ubiquiti or Ceragon radio
• Strong analytical and problem-solving skills
• Strong Knowledge of DWDM / OTN technology
• Good Knowledge of Huawei OSN series equipment
• Strong knowledge of PtP / PtMP Microwave technologies
• Knowledge of basic TCP / IP configurations and troubleshooting
• Strong Knowledge of Synchronous Digital Hierarchy technology
• Excellent and effective communications skills, both orally and in writing
• Ability to use OTDR, E-Analyzer, SDH Analyzer, power meter and other signal testing tools / instrument.

Demands of the job:

• This is a shift-based role, and the successful candidate may be required to work weekends and on public holidays.