Network Operation Centre (NOC) Field Engineer at Tizeti Network Limited

Job Description

• The Network Operation Centre (NOC) is responsible for ensuring the maximum possible service availability and performance of base stations and the internal network Sitting within the NOC,.
• The network team is responsible for managing and interacting frequently with Technical Support, Managed Support, Service Provisioning and Sales teams and communicate ideas and information to people from a non-technical background. 
• We also work very closely with the Design and Engineering teams and as such need to have a good all-round understanding of networks and systems. Importantly, Develop a solid understanding of products and processes, join our call-out rota providing 24x7 support as well as covering both planned and unplanned out-of-hours work as required.

Key Responsibilities:

• Ensure stable and reliable network services (e.g. access points, service networks, and core network).
• Day-to-day network performance monitoring.
• Network troubleshooting and fault analysis; hardware troubleshooting and repair.
• Resolution of trouble tickets and response; carrier interface and escalations.
• Deployment and maintenance of network monitoring, analysis, and reporting tools.
• Application of configuration changes via our change control systems and processes.
• Installation of network hardware and software.
• Participate in a 24x7 call-out rota.
• Monitor base station access points and routers
• Build base stations
• Liaise with support/customer service teams concerning customer complaints and resolution
• Carry out preventive maintenance to ensure uptime is maintained and corrective maintenance
• Perform network equipment upgrade, installation, and configuration
• Provide active network surveillance, maintenance, and fault management to ensure optimum uptime, network stability, and security
• Create and follow up on trouble tickets about network issues until resolution
• Collate technical documentation and reports on network changes, events, and configurations
• Ensure that the base stations have 99% uptime by Target SLAS

Qualifications

• Second class upper (2.1) or upper credit
• University degree or HND in engineering, computer science, information technology, or any other related discipline.
• An added advantage to have certifications, such as Networking, Cisco Certified Network Professional (CCNP), Cisco Certified Network Associate (CCNA)