Network Availability Manager at PZ Cussons

Job Description

• Sustainability and the wellbeing of people, families and communities everywhere are at the heart of everything that we do.
• Since our founding in 1884, we have been creating products to delight, care for and nourish consumers.
• Across our core categories of Hygiene, Baby and Beauty, our trusted and well-loved brands include Carex, Cussons Baby, Sanctuary Spa and St. Tropez.
• Manage and Monitor network connectivity across Nigeria Business
• Work closely with approved Service Provider (WAN and LAN) to Support and resolve related LAN and WAN issues across Nigeria
• Support the investigation of Network related issues across other PZC operating Units outside Nigeria especially during service outage
• Attend daily Ops calls (Global daily calls)
• Attend daily SD meeting (local call) and help resolve WAN and LAN cases on local queue
• Align with global team and vendors to execute Network Projects, Services Improvement plan and Operations across Nigeria
• Manage and support LAN Contractors, especially during incident troubleshooting
• Provide support and Manage Telecommunication link from external service providers and work closely with other stakeholders within the service required framework
• Ensure incident management are aligned with PZC standard operating procedures

Knowledge / Skills / Qualifications / Technical / Professional Experience
Knowledge / Qualifications:

• Educated to Bachelor’s Degree / HND at least degree level in an IT-related field.
• 3+ years’ IT experience within retail or an FMCG.
• Experience of working in a matrix organization.
• Experience of successfully working in cross functional teams
• Experience of initiating and creating business process improvements with IT
• Ability to demonstrate planning and organizational skills
• Ability to demonstrate creative problem solving
• Strong team player, able to work closely with other IT employees in the Global and Regional teams.
• Self-motivated.
• Excellent communication skills.
• Fluent in English
• International mind set
• Engaging and collaborative style
• Good influencing skills.
• Good planning and organizational skills
• Analytical and data literate
• Positive outlook
• Good Project Management skill