National Channel Manager at The Concept Group

Job Description:

The national Channel manager is grossly charged with ensuring the company has a properly structured and effective sales channels as well as optimal sales executives across all assigned sales departments and locations of the group.
He/she must ensure that systems are developed and implemented, drive sales performance within the organization, ensure that the organization’s vision and mission are effectively and regularly communicated and translated via an
effective sales structure and process and positive results. He/she is basically responsible for driving the corporate and business strategy of the organization, and improving the bottom line of the organization by developing, implementing and ensuring an effective and efficient sales strategy, structure and process via the assigned risk asset creation department.

JOB SUMMARY

The National Channel Manager drives, and optimizes Asset Creation Team performance on objectives across all regions and branches. He/she ensures systems are put in place to measure and ensure optimal performance of sales executives, teams and departments, and that appropriate recommendations are made for high performance. The NCM ensure relevant sales strategies are developed, reviewed and maintained regularly to meet market and stakeholders’ demands, while seeing to it that monthly timelines, goals and targets are met and exceeded across regional branches, and that the company has effective sales strategies implemented across the regional branches at all times.

DUTIES & RESPONSIBILITIES

• Manage day-to-day Consumer Credit team operations, monitor performance of the set territories.
• Liaise with core sales staff within the region to optimize leads generations and conversion.
• Forecast, plan, recruit and maintain capacity plan for the Asset Creation team in all regions.
• Conduct deep-dive analysis on key growth indicators for products, people and process.
• Generate and contribute via market analysis and customer perception on new products.
• Motivate, train and maintain a healthy and effective workforce
• Identify, develop, and implement process change towards improving customer satisfaction and sales efficiency etc.
• Manage Lead Management System (LMS); create optimal conversion strategy on leads.
• Work closely with the Strategy and Marketing department to ensure consistency in the look and structure of sales collateral materials, packages and proposals etc.
• Develop monthly sales incentive programs for both Brokers & RSE to increase performance and drive results.
• Facilitate large meetings with IMTTs and Brokers (differently) with such topics as training, compensation, products or customer experience.

Primary:

• Intervene in policy modifications and amendments deliberation with stakeholder; ensuring that alterations are feasible, optimal, and efficient-risk proof idea. Focus on minimizing policies that hamper Sales performance with clear logical facts.
• Ensure that all qualified leads on LMS are distributed by Core Sales staff (Channel Managers and Regional Supervisors). Assign leads if lapses are noticed.
• Follow up with information on the time based trackers (Credit Admin) to correct lapses in service delivery and ensure adherence to timelines.
• Interact with the workforce effectively to educate, correct, and ensure high delivery on the job.
• Escalate when necessary, negative client experience issues that affect the brand position.
• Recruit and maintain workforce strength across regions.

Secondary:

• Manage RSE and Telesales team performances and delivery on the job.
• Liaise with touch points across the group for effective team flow; Admin, Risk, Audit, HR, Operations, Systems team etc.
• Conduct Regional Performance visit to the regions and drive performance.
• Prepare and compute monthly salary workout.
• Conduct appraisals and team mentoring sessions.

QUALIFICATIONS/REQUIREMENTS

• HND/BSC/MSC in a related field
• 10 years+ of progressive experience in sales and marketing domain, preferably in the financial sector
• Professional training/certification/membership will be an added advantage