MSIP Operations Assurance SME Personnel at Kennedia Consulting

Job Summary

• The profile we are looking for is a Customer minded colleague, with a strong background in solution delivery, support, and operations.
• As a part of our Operation & Support Team, the ideal candidate will play a key role in managing the delivery of services on our “live” customer network, broadcast platform and/or IS/IT infrastructure, managing external (Customer) & Internal Stakeholders.
• As an operation Assurance SME, the ideal Candidate will be SPOC for internal and external stakeholders while working to ensure system uptime & fixing issues as per defined SLAs.
• The Ideal Candidate will be reporting to the Head of Mobile Money Operations and functionally belong to Group and South Africa Hub for Mobile Money.

Key Responsibilities

• Secure Problem Management activities are efficiently performed and are supported by the other delivery organizations and MSIP functions.
• Trigger SW update/upgrade based on Life cycle management.
• Coordinate the Problem Management status customer reporting meetings as part of the MS Governance Model;
• Act vigilantly to customer requests as per agreed SLA / WLA.
• Seek customer approval for problem solutions that depend on customer acceptance or action, and negotiate penalties exceptions in case of customer nonacceptance
• Secure that the preventive maintenance plan covers customer requirements and grant customer approval when necessary.
• Perform ECW Integration and configuration change activities within the approved change window.
• Ensure that impacts due to forecasted periodic maintenance are reported and agreed upon with the customer.
• Continuously drive for efficiency, improvements in automation and excellence in service delivery.
• Approve and support improvement plans that require multi delivery unit initiatives; Internal & external Audit handling.
• Prepare to present Ericsson in the governance Meeting.

Key Qualifications and Competence

• Interested candidates should possess a Bachelor's Degree
• Overall operational experience, 4-6 years.
• Experience in Ericsson Converged Wallet Solution Integration or equivalent e-wallet product 2+ Years.
• Experience in Managed Services in Operational assurance or SME areas. 3+ Years
• Understanding of Ericsson Wallet Platform or adjacent BSS domains products such as Charging System
• BSS Experience 3+ years
• Strong leadership skills with a focus on team performance
• Excellent understanding of network entities like F5, VMware & PKS.
• Hands-on experience with Shell scripting, python, Unix based platform, application & network layer protocols, ELK & Grafana.
• Troubleshooting & Analytical skills.
• Knowledge in DB is a plus.
• ITIL processes knowledge is a merit
• Result oriented with customer first attitude
• Can handle stressful and ambiguous situations
• Excellent communication skills in written and spoken English
• Self-motivated with strong drive and initiative, collaborative, relating and networking
• Outgoing personality that finds it easy to cooperate and establish relationships across organizational boundaries and in a global environment
• University degree in Technology, preferably MSC
• Knowledge of telecom & fintech industry.
• Good knowledge of container, docker, Kubernetes.
• Embrace working in a rapidly developing area, and understand that innovating, adapting and responding to change is key to becoming successful.
• Fluent in spoken and written English and French.