MS Ladies Supervisor at MSI Reproductive Choices

Overall Responsibilities

• The role holder will have three (3) key responsibilities in supervising the MSI Ladies (MSL) as they provide MSI NIGERA services of interest.
• These include clinical, stakeholder liaison and business management support to the MSLs.
• S/He will train and support a selected number of private providers who are either registered nurses, midwives or Senior CHEWs spread across the assigned state/location so that women in Nigeria have easy access to options of high-quality reproductive health services, including family planning.
• S/he will support provider management of clinical quality, assuring client safety and satisfaction, data reporting, increasing providers’ business management skills, as well as stakeholder engagement within his/her location of operations.

Core Responsibilities:

• Ensure effective and impactful training and supportive supervision of assigned providers, addressing the MSI Quality Assurance thematic areas
• Ensure effective and impactful training and supportive supervision of assigned providers, addressing MSI stakeholder engagement strategy for the MSL channel, looking at the sustainability of this approach through provider and government ownership
• Ensure effective and impactful training and supportive supervision of assigned providers, addressing MSI Business Management fundamentals of bookkeeping, basic accounting and access to financial support towards expanding the scope and scale of MSLs' businesses
• Ensure competency of the providers in areas of counselling, infection prevention, medical emergency preparedness and services provision are maintained at a high level, documented and properly conveyed in monthly reports
• Ensure adequate supply of commodities as well as relevant procedural equipment, including overall support and management of the provider's business and delivery of service
• Ensure MSI NIGERA ’s data reporting and management procedures, guidelines, and protocols are strictly followed
• Ensure Service delivery points are fully compliant with MSI Clinical Governance frameworks
• Facilitates timely identification and reporting of clinical incidents, ensures action plans are in place, and lessons from resolved incidents are shared at SDPs.

Training and Supportive Supervision:

• Ensure all assigned providers are on competency level one all year round
• Conducts once every two months, supportive supervision, coaching and mentoring of all trained providers based on needs
• Keeps the Continuous Supportive Supervision checklists and records, follows up on action plans and ensures updates are tracked and reported.
• Must collate and maintain an up-to-date training and competency database for all team members supervised while using the same to develop the Training Needs Assessment
• Support the preparation and submission of monthly and quarterly facility performance reports on training and quality assessment activities in the assigned state;
• In collaboration with RM and Quality Advisor, lead review meetings aimed at performance improvement, based on the outcome of supportive supervision, mentoring and quality assessments findings using best practice at the regional/state level
• Documents best practices and/or lessons learned from MSI NIGERIA’s MSL operations
• Supports in logistic planning and delivery of clinical trainings in the most effective and efficient manner, ensuring maximum knowledge gain.

Supply Management and Business Capability Support to Providers:

• Ensure zero stock of commodities with all assigned providers, including consumables, during SSVs
• Ensure the availability of clinical governance guidelines, manuals and job aids used by these providers is in adequate quantity and track referral linkages of service utilisation
• Facilitate, follow up and support providers’ referral and reporting of clinical incidents related to FP and PAC services.
• Ensure all infection prevention materials are in place and in use
• Facilitates the availability of clinical supplies at service delivery points (SDPs) and ensures that expired stocks are not present at these SDPs
• Through trainings, SSVs, and other opportunities, address MSI NIGERIA Business Management fundamentals of bookkeeping, basic accounting and access to financial support, including MSLs' business development skills and continuous risk assessment for MSL businesses
• Create in the MSLs provider a culture of cash flow tracking and management, including knowledge of profit made from all service provision or sales relating to the MSLs business. This will include following up with all accreditation standard requirements as applicable, looking at the client's profile, behaviour, willingness to pay and provider's knowledge of the health market within his/her catchment

Advocacy, Client Generation for Service and Community Mobilisation Support to MSLs:

• In collaboration with the RM, act as the focal person for MSI NIGERA at the state level, including representing MSI NIGERA at some level meeting/platforms where necessary, as concerns the MSL's operations
• Support the development and maintenance of excellent relationships by the MSLs with the community structure, other health partners, including public institutions in the state, with a view to strengthening MSN's impact and increasing service delivery
• Ensure strong links between communication about available services at the SDPs and interpersonal communication agents (IPCAs), community mobilisation activities, and overall referral systems
• Work with the MSL providers to identify viable demand creation options in line with MSI NIGERA ’s Demand Creation strategy, while ensuring the MSLs understand these demand creation details, towards ensuring continuation even after MSI NIGERA's direct support of these activities

Data Reporting and Management:

• Ensure all service data from assigned providers is collected, collated and reported into ORION or any other available reporting platform by the 3rd of the new month
• Ensure all service data entered into ORION or any other available reporting platform is correct, complete, consistent, within reporting dates and up to date
• Validate the data reported by the providers and sign off before entry into ORION
• With support from the Regional Monitoring and Evaluation Assistant (RRMEA), ensure that all reported data are archived chronologically in the state offices for data audit purposes.
• Working with the RME unit, ensure assigned providers are trained on data reporting tools and ensure compliance as part of all SSVs
• Ensure data reporting tools are available and in use with all assigned providers, all year round
• Where applicable, conduct monthly collation of Client Record Audits and completed client feedback forms and transfer to RRMEA for analysis and records
• Conduct monthly facility-level performance management, including reporting rate analysis for each provider under his/her supervision.

Key Experience and Qualifications

• Registered nurse/Midwife or other related areas in Medical Sciences with strong experience in community-level demand creation for health services, including basic business knowledge
• At least five years of experience in a similar role
• Familiarity with the different cultural, social and religious identities in Nigeria, including development issues and the international donor community
• Excellent communications, presentation, negotiation skills, including strong interpersonal, oral, and written communication skills
• Technical Expertise in long-acting reversible contraception (LARCs), specifically Implant insertion and removal
• Significant experience in providing competency-based training and certification for providers (Nurses/Midwives and CHEWS) in modern methods of family planning
• Experience of providing training for national and International NGOs in Nigeria (Experience of DFID, USAID, Gates-funded projects, including working in a diverse team environment, preferred)
• Experience in managing healthcare providers before now will be an added advantage
• Willingness to frequently travel to project implementation sites
• Experience in the use of computers and office software packages is mandatory
• Familiarity /Experience with the geography of the intervention states is desired.