Monitoring, Evaluation, Accountability & Learning Officer (Roving) at Terre des hommes Foundation (Tdh)

Location: Bama & Banki, Borno State, Nigeria

Duration: 12 months, with the possibility of extension

General job description:

The Monitoring, Evaluation, Accountability and Learning (MEAL) Officer, under the supervision of the MEAL manager, supports the MEAL manager to provide methodological and technical support to teams in order to ensure the quality of MEAL tools in projects and programmes, working within the framework established by the MEAL department/organisation, also as the  MEAL Officer with previous experience in CFRM will supervise the CFRM assistance by ensuring  a Structural and clear feedback /complains channels are maintaine, and complaints  channeled internally to the appropriate department.

As the MEAL Officer will also  ensures that MEAL approaches, methods, tools are relevant and consistent across Tdh programmes and partner organisations. Helps plan and implement activities requiring specific MEAL expertise. The Officer helps develop a dynamic approach to MEAL inside and outside Tdh (as part of regional partnerships, networks, centers of expertise, working groups, etc.). Ensures MEAL is an integral part of the program department, and M&E department plays a support role for the program departement. Support to develop, especially for the program department, an institutional culture that encourages critical thinking, collective learning and teamwork, as part of the organisation’s focus on quality and accountability. The MEAL Officer will  also plays an important role in improving information management and data quality, and in strengthening knowledge sharing.

In the capacity of MEAL Officer, will ensure that data trends and analyses are able to be extracted from the information entered into the system.  Will also ensure  monthly monthly 5Ws report is  shared with the appropriate sector that ensures high-quality information management of target beneficiaries in the project.

Main responsibilities:

General

• Support the MEAL manager in developing and implementimg  monitoring plans that are consistent with the organisation’s orientations for projects .
• Support the MEAL Manager in implementing  an appropriate and effective M&E system that, where possible, brings together project and programme partners during the monitoring plan design phase and during the sharing and using of data.
• Support the MEAL Manager in implementing  an appropriate and effective M&E system that, where possible, brings together project and programme partners during the monitoring plan design phase and during the sharing and using of data.
• Ensures ethical principles related to M&E are respected, especially those concerning gender equality, fairness and “do no harm”. Protects confidential data, applies the principles of informed consent, and protects children during the collection, processing, analysis and use of M&E data.
• Support to establish, implement and monitor the beneficiary Complaints Feedback and Response Mechanism (CFRM) for programme in line with TDH standard beneficiary CFRM procedures; including receiving, documenting and managing complaints through feedback sessions, in writing and in person;
• Prepare and submit monthly  monitoring reports.

Technical support

•  Apply  basic M&E concepts to protection (child protection), WASH, maternal and child nutrition intervention programs.
• Design and use monitoring and evaluation frameworks for the above-stated programs.
• Support the regular project reviews by presenting M&E data and findings to continuously improve program performance.
• Support in describing measurement challenges in monitoring and evaluating program activity.
• Support the MEAL manager in developing and writing sections on M&E in project proposals (covering indicators, budgets, and M&E framework).
• Supporting to provide technical support during the design of monitoring tools and the collection and analysis of data, working with the Information Management and programme teams.
• Contribute to organizational learning and best practices through supporting specific analysis, lessons learned and reports.
• Helps prepare and organize routine monitoring activities and special monitoring for projects.
• Ensures monitoring tools are used correctly during the implementation phase, during data collection activities.
• Supports data analysis processes and assists in drafting qualitative reports for effective programme management.
• Planning and implementation of baseline surveys, endline survey monitoring and evaluation exercises and project impact assessments as stated on the MEAL work plan.
• Provides technical support to ensure that M&E information is used successfully and adapted to target audiences during operational and strategic decision-making, at the delegation and in coordination with head office, including for institutional reporting.
• Informs the MEAL manager, Project Leader and/or Programme Coordinator of any unmet targets, contextual changes (risks and opportunities) and negative effects on beneficiaries.
• Contribute and supervise the CFRM assistant as assigned, also mentor the complaint and response Mechanism assistant at the field.
• Ensure strict compliance to TdH´s national and international policies, procedures and practices, including adherence to Do No Harm and child protection.
• Ensure the information on the physical case files is synchronized with the CPIMS+
• Work closely with the Case Work Officers and Case management Supervisors to prepare the monthly 5Ws.
• Support the project team in drafting weekly and monthly reports.
• Support the Design, Monitoring, Evaluation and Learning (DMEL) team in tracking and analyzing all pre and post-tests conducted in the project locations.
• Support in documenting all project data.

Learning/training

• Helps build the skills of the teams and partners he/she supports in the MEAL field.
• Helps capitalise on knowledge in CP, WASH and other program  MEAL related issues.
• Contribute to organizational learning and best practices through supporting specific analysis, lessons learned and reports.

Security and child safety

• Understands and applies security policies, the Child Safeguarding Policy and fraud prevention policies.

Qualifications & Experience:

• Minimum of Bachelor’s Degree or its equivalent in social sciences or any relevant field.
• 2-4 years of progressive professional work experience in a similar position with non-governmental organizations or INGO – at least one of these must be in humanitarian emergency work, preferably in child health, child protection, WASH and nutrition programmes.

Competencies: This position requires personal, social and leadership competencies (PSLC) and technical and methodological competencies (TMC)  

In particular:

• Ability to work independently, as well as to provide support and advice.
• Ability to create a cooperative and collaborative environment.
• Command of supporting and advising roles and competencies.
• Analytical capacity: understand complex issues by logical reasoning, and investigation of potential causes.
• Discipline, precision, transparency, and intellectual honesty.
• Excellent oral and written communication skills (in constructive negotiations) in all areas (internal and external), active listening skills.
• Flexibility, openness and adaptability.
• Results-oriented focus and problem-solving abilities.
• Ability to learn from negative experiences, capitalize on errors and seize opportunities.
• Striving for excellence: focus on results while ensuring efficiency.
• Integrity: act based on TdH´s mission and values.

Other professional skills required:

• Knowledge of project cycle management concepts, processes, and tools, and experience in leading participative processes.
• Past knowledge in implementing child protection programme.
• Expertise in developing, planning and implementing M&E systems, procedures and tools.
• Experience in strategic planning and performance management, including indicator selection, target setting, reporting, database management, and developing M&E and performance monitoring plans.
• Knowledge of the major evaluation methodologies (qualitative, quantitative, mixed method, and impact) and data collection and analysis methodologies in the humanitarian aid/development sector.
• Extensive experience in data collection and analysis Knowledge of information management software and tools (statistics, investigation management and mapping).
• Experience in planning and managing surveys, developing and refining data collection tools, and with data quality assessments and oversight.
• Proficiency in the use of MS Excel or other statistical packages.
• Awareness and knowledge of ethical issues related to M&E: do no harm and sensitivity to gender and diversity.

The tasks and responsibilities defined in this job description are not exhaustive and can evolve depending on the project's needs.

Hiring Conditions

Applications will be processed on a rolling basis.