Modern Workplace Administrator at Infinion Technologies

Job Purpose

• Responsible for assisting in the design and delivery of Microsoft solutions to meet business objectives and technical requirements, to create effective knowledge sharing, collaboration, and workflow solutions to drive the effective delivery of VSOs programs.

Principal Accountabilities

• Work with the Microsoft 365 Product owner to design and deploy new Microsoft 365 solutions such as Microsoft Teams, Microsoft Planner, and Microsoft Power Automate, among others, to improve ways of working in the organisation.
• Assist with training and adoption of new Microsoft 365 solutions and processes, including delivery & and creation of training plans, materials, and documentation.
• Provide technical user support for incidents escalated from the help desk and resolve system/application issues.
• Design and implement Microsoft 365 services.
• Manage user identity and roles.
• Manage access and authentication.
• Plan Office 365 workloads and applications. Implement modern device services.
• Implement Microsoft 365 security and threat management.
• Manage Microsoft 365 governance and compliance.
• Explore ways to scale Microsoft offerings, such as with the Power Platform, within the organisation based on business opportunities and other technical innovations.
• Work with the Microsoft 365 cluster team to develop, manage, and implement the Microsoft 365 roadmap, leveraging new platform innovations as they are released.
• Assist with the migration of content from various sources (country office servers, Google Drive, Dropbox, personal computers, OneDrive, SharePoint, etc.) to the Microsoft 365 environment as designed.
• Offer technical support on the Microsoft Power BI platform to staff in the organisation.
• Design test scenarios/cases for Office 365 (Teams, Exchange, SharePoint, DMS), Microsoft Office, Microsoft Windows 10, and other digital workplace solutions
• Develop testing scopes and schedules for projects.
• Collaborate regularly with internal and external stakeholders to meet project objectives.
• Provide regular status updates regarding accomplishments, top priorities, and risks/issues.
• Provide hands-on technical expertise, develop documentation, and provide training for other members of your team.

Qualifications & Experience

• Bachelor’s Degree in Computer Science/ Engineering or a related field
• Work experience: Minimum of 4 years cognate experience.
• Experience in the technology industry is key.
• Proficiency in Microsoft 365 administration and Microsoft Power BI usage
• Deep Understanding of voice/video communications within Teams
• Extensive Experience designing and leading migration projects to Teams (from Skype, SharePoint/OneDrive, and Enterprise Voice)
• Understanding of App Protection Policies and Azure Conditional Access Policies
• Understanding of Group Policy Objects (GPO) and security controls.
• Deep understanding of all Office 365 applications functionality and governance.
• Up-to-date knowledge of the Microsoft 365 ecosystem
• Skilled in user training and support
• Ability to configure Microsoft 365 to manage processes and document storage.