PressOne Africa is an early-stage startup helping entrepreneurs retain their customers, through a centralised voice communication platform. We are on a mission to help entrepreneurs across Africa build more customer-centric businesses.
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As a Mobile App Support Engineer at PressOne Africa, you'll be at the forefront of ensuring our users have a seamless experience with the Quick Call mobile app.
Your primary responsibilities will include addressing user concerns, resolving technical issues, and maintaining the app's exceptional performance.
You'll play a vital role in enhancing the app's overall quality and user satisfaction.
Key Responsibilities
Technical Support: Deliver prompt and effective technical support to customers, addressing inquiries, issues, and concerns related to the PressOne Quick Call App via multiple communication channels, including email, phone, and chat.
Bug Resolution: Identify, analyze, and resolve software bugs and errors reported by customers or identified through monitoring systems. Collaborate closely with the development team to implement solutions.
Customer Training: Conduct training sessions to educate customers on the optimal usage of our software, including new features and updates.
Continuous Enhancement: Proactively identify opportunities to improve the user experience and software performance. Recommend and implement enhancements to elevate customer satisfaction.
Feedback Collection: Collect user feedback and insights to continuously improve the app's user experience.
Cross-Functional Collaboration: Collaborate closely with other Engineers and Product Managers to ensure the software's reliability and quality.
Who you are
You have two or more years with the following technologies; Git, Java (Kotlin) and Swift
Bachelor's degree in Computer Science, Software Engineering, or a related field, or equivalent practical experience.
You are more interested in the problem than in the product. You are not just someone who learnt to write codes, you are a problem solver, an engineer.
You think critically. You always seek a thorough understanding of fundamentals on any subject.
You are collaborative. You are willing to go outside of your "space" so the team can win.
You are comfortable documenting your thoughts and implementation. You will do this a lot at PressOne Africa.
Familiarity with debugging and profiling tools.
Previous experience in providing technical support is advantageous.
Outstanding verbal and written communication skills, coupled with strong interpersonal abilities.
A customer-centric mindset, dedicated to delivering unparalleled customer support.
What We Offer:
Competitive salary and benefits.
Role in a high-growth, dynamic environment.
Continuous learning and growth opportunities.
Chance to shape the future of business communication for entrepreneurs in Africa.
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