Mobile Support Engineer - Kotlin at PressOne Africa

Role Overview

• As a Mobile App Support Engineer at PressOne Africa, you'll be at the forefront of ensuring our users have a seamless experience with the Quick Call mobile app.
• Your primary responsibilities will include addressing user concerns, resolving technical issues, and maintaining the app's exceptional performance.
• You'll play a vital role in enhancing the app's overall quality and user satisfaction.

Key Responsibilities

• Technical Support: Deliver prompt and effective technical support to customers, addressing inquiries, issues, and concerns related to the PressOne Quick Call App via multiple communication channels, including email, phone, and chat.
• Bug Resolution: Identify, analyze, and resolve software bugs and errors reported by customers or identified through monitoring systems. Collaborate closely with the development team to implement solutions.
• Customer Training: Conduct training sessions to educate customers on the optimal usage of our software, including new features and updates.
• Continuous Enhancement: Proactively identify opportunities to improve the user experience and software performance. Recommend and implement enhancements to elevate customer satisfaction.
• Feedback Collection: Collect user feedback and insights to continuously improve the app's user experience.
• Cross-Functional Collaboration: Collaborate closely with other Engineers and Product Managers to ensure the software's reliability and quality.

Who you are

• You have two or more years with the following technologies; Git, Java (Kotlin) and Swift
• Bachelor's degree in Computer Science, Software Engineering, or a related field, or equivalent practical experience.
• You are more interested in the problem than in the product. You are not just someone who learnt to write codes, you are a problem solver, an engineer.
• You think critically. You always seek a thorough understanding of fundamentals on any subject.
• You are collaborative. You are willing to go outside of your "space" so the team can win.
• You are comfortable documenting your thoughts and implementation. You will do this a lot at PressOne Africa.
• Familiarity with debugging and profiling tools.
• Previous experience in providing technical support is advantageous.
• Outstanding verbal and written communication skills, coupled with strong interpersonal abilities.
• A customer-centric mindset, dedicated to delivering unparalleled customer support.

What We Offer:

• Competitive salary and benefits.
• Role in a high-growth, dynamic environment.
• Continuous learning and growth opportunities.
• Chance to shape the future of business communication for entrepreneurs in Africa.