Merchant Account Manager at Shanono Bank

Role Objective

• As Shanono Bank evolves into a premier market aggregator, the Merchant Account Manager will be the primary driver for expanding our Payment gateway and Terminal payments ecosystems. You will be responsible for aggressive new merchant acquisition while nurturing and scaling our existing high-value customer base. Your goal is to integrate merchants into our digital payment rails, and referrals to a partner IMTO for cross border payments.

Key Responsibilities

New Business Development (Sales)

• Identify and onboard high-potential merchants, including retail chains and distributors
• Pitch Shanono Bank’s "Market Aggregator" model, highlighting our unified digital infrastructure for payments and reconciliation.
• Execute field sales strategies to meet a monthly target of 1,000+ new account openings within the region.
• Market our Fixed Investment products (currently 32.5% of liabilities) to merchant partners looking for high-yield returns.

Portfolio Management & Retention

• Serve as the dedicated point of contact for existing merchants, ensuring 99.9% service uptime and satisfaction.
• Drive the adoption of Buy Now, Pay Later (BNPL) and credit facilities among merchant customers to boost their purchasing power.
• Conduct regular "health checks" on merchant accounts to prevent churn and identify cross-selling opportunities for new features.

Ecosystem Aggregation

• Collaborate with the ANP (Agency Network Platform) team to ensure merchants are effectively linked to our 10,000+ agent network for cash-in/cash-out services.
• Train merchants on using real-time dashboards for automated reconciliation and revenue analytics. +1
• Facilitate the integration of merchant storefronts into the Shanono E-Commerce Marketplace. +1

Requirements

• Experience: 3–5 years in Fintech sales, Banking, or FMCG distribution management.
• Market Knowledge: Deep understanding of the Nigerian retail landscape and the 2026 Nigerian Tax Reforms.
• Tech Savvy: Ability to demonstrate mobile-first platforms and API-integrated solutions to non-technical stakeholders. +1
• Communication: Fluent in English and at least one local language relevant to the assigned region (Hausa, Yoruba, or Igbo).
• Analytical Skills: Ability to interpret transaction volume data and market trends to provide strategic advice to merchants. +1