Medical Spa Manager at MacTay Consulting

Job Summary

• We are seeking a dynamic, experienced, and results-driven Medical Spa Manager to oversee the daily operations of our high-end medical spa and plastic surgery clinic. 
• The ideal candidate will bring a proven background in managing a medical aesthetic practice or plastic surgery clinic, with a focus on delivering exceptional client service, operational efficiency, team leadership, and regulatory compliance.

Key Responsibilities

• Oversee day-to-day operations of the medspa and support coordination with the plastic surgery team.
• Ensure seamless integration between aesthetic services and surgical consultations/follow-ups.
• Maintain compliance with all medical and safety regulations, licensing, and health department requirements.
• Ensure a high level of patient satisfaction through client-focused care and service excellence.
• Handle patient concerns and escalations professionally and efficiently.
• Support the promotion of a luxury brand experience from first contact through post-treatment follow-up.
• Recruit, train, supervise, and motivate staff including aestheticians, nurses, front desk, and support personnel.
• Conduct performance evaluations and develop staff through coaching and continuing education.
• Foster a collaborative, professional, and high-performance work environment.
• Monitor budgets, revenues, and profitability targets.
• Manage inventory of medical and retail supplies; ensure cost-effective ordering and tracking.
• Implement sales and marketing strategies to drive patient acquisition and retention.
• Collaborate on digital and in-clinic marketing campaigns for aesthetic and surgical services.
• Organize promotional events, webinars, and patient education initiatives.
• Develop referral networks with local physicians and wellness professionals.

Qualifications

• Bachelor’s Degree in business, healthcare administration, or related field (preferred).
• Minimum 3–5 years of management experience in a medical spa or plastic surgery clinic.
• Strong knowledge of aesthetic treatments (e.g., injectables, lasers, skincare) and cosmetic surgery processes.
• Excellent leadership, interpersonal, and communication skills.
• Proficient with EMR systems, scheduling software, and reporting tools.
• Sales and customer service acumen with an understanding of high-end clientele expectations.
• CPR / BLS certification and knowledge of HIPAA regulations preferred.