Massage Therapist at Lagoon Hospitals

• This role is responsible for ensuring the promotion of the health and wellness benefits to clients receiving massage therapy on a consistent basis.
• Creates excellent member/guest experience through friendly and helpful attitude.

Reports to: Wellness Center Supervisor.

Summary of Responsibilities

• Perform a variety of massage techniques, including Swedish, deep tissue, sports, and other specialized modalities, to address clients' individual needs and preferences.
• Conduct thorough client assessments to understand their medical history, physical condition, and specific concerns to tailor massage sessions accordingly.
• Consult with clients before each session to discuss treatment goals, preferences, and any specific areas of concern.
• Administer high-quality massage sessions while ensuring clients' comfort and maintaining professional boundaries.
• Adhere to strict hygiene and sanitation protocols to maintain a clean and safe environment for clients and staff.
• Maintain accurate and confidential client records, including session notes and client information.
• Educate clients on the benefits of massage therapy, self-care practices, and exercises to promote overall wellness.
• Team Collaboration: Collaborate with other wellness center professionals to provide holistic care.
• Properly clean, maintain, and ensure the functionality of massage equipment and supplies.
• Other duties as assigned.

Key Result Areas/ Performance Goals:

• Maintain a CSAT score of at least 95%

Job Qualifications

• University Degree or Higher Diploma in Social sciences and Humanities
• A minimum of 2-year post NYSC experience
• Experience in customer services in the hospitality/healthcare industry is an added advantage

Core Competencies

• Excellent interpersonal and communication skills
• Customer Service Orientation
• Professional appearance and demeanor
• Proficiency in various massage modalities and techniques.
• Excellent time management and organizational skills.