Sales Administrator at 21 Search Ltd

Job Purpose

• To support the entire Sales team, Sales Co-ordinators and partners by administering the Sales information system, developing key growth strategies and provide all other administration services for the Sales department and staff.

Scope

• The key objective of the Sales department is to achieve Sales targets at the appropriate rates/prices.
• In this the HoS has to closely cooperate and assist the partners in all the supporting activities ensuring at all times that a professional and corporate image of company’s brands are maintained along all the process.

Key Responsibilities

• Interface and integrate with the Sales and Marketing departments to achieve the Sales goals.
• Supporting the sales partners on the sales process.
• Provide support to the sales partners in understanding the product and closing potential sales leads.
• Provide full visibility into the sales pipeline at every stage of development.
• Verify and approve on the ERP (system software) for the documents related to sales (ie Letter of Offers, Sale agreements and Lease agreements).
• Establish and foster excellent relationships with all customers.
• Cultivate lasting relationships with customers to grow customer loyalty.
• Communicate and make decisions on slow paying / defaulting clients.
• Identify and solve and find solutions to Client issues strategically.
• Vigorously assist the sales team on collections from clients.
• Work collaboratively across teams - including Marketing, Operations, and Finance and provide support.
• Work closely with the JV legal team to generate Client's documents and answer any legal questions or queries that clients might have.
• Develop monthly Sales reports.
• Verify clients statements and release units for handover.
• Lead and motivate staff to improve customer service with Clients.
• Work collaboratively with the sales team and fosters a culture of continuous process improvement and quality.
• Ensure a Client’s smooth process from closure of sales to the property handover.
• Promoting and growing JV companies' brands and product quality.

Skills and Qualifications

• Degree in Sales, Marketing, Finance, Business Administration, Real Estate or a relatable field.
• 2 years experience in Sales, Marketing or Business Administration having worked with a reputable estate management company.
• Knowledge in ISO 9001:2018 will be an added advantage
• Working knowledge of Financial and legal documentation and requirements in Real Estate administration.
• Proficiency in Spreadsheets software such as Microsoft Excel or Google Sheets.
• Customer Service and excellent communication skills.