Marketing and Customer Service Manager at Handyman Daige Properties

Key Responsibilities

• Manage a Marketing and customer service team and provide leadership, training and coaching
• Monitor and evaluate the performance of marketing customer service team members, provide feedback, coaching, and support to enhance their sales and customer service skills and productivity.
• Develop a sales and customer service strategy to achieve organizational sales goals and revenues
• Set individual sales targets with sales and customer service team
• Work on sales scripts with agents
• Track, collate and interpret sales figures and reporting
• Ensure members of the marketingand customer service team have the necessary resources to perform properly
• Identify new business opportunities, market segments, and potential clients to drive business growth and increase sales opportunities.
• Plan and direct marketing and customer service training with the Human resources department
• Assist the Human resource department during hiring processes
• Control expenses and monitor budgets in the marketing and customer service department
• Stay informed about market trends, competitor activities, and industry developments to identify opportunities for growth, innovation, and competitive advantage.
• Prepare and present sales reports, performance analyses, and forecasts to senior management, offering insights, recommendations, and updates on sales activities and results.

Requirements

• Bachelor’s Degree in any relevant field
• Must have 15 years’ experience post NYSC
• Vast experience in sales, marketing and customer service
• Strong communication, interpersonal and negotiation skills
• Ability to work independently and meet targets
• Proficiency in CRM tools and Microsoft Office Suite
• Experience in real estate sales is a strong advantage
• Customer-focused mindset with problem-solving abilities
• Must be able to lead a team