Market Manager, Humanitarian and Development - West Africa at MasterCard

Ref No: R-132588

Job Type: 6 Months Contract

Our Purpose

• We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible.
• Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential.
• Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company.
• We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences.
• We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Key Responsibilities

• Business development and sales, working in close collaboration with International Market and vertical Solutions Sales team to secure Community Pass commercial contracts;
• Responsible for H&D programs enablement and execution, in accordance with clients and market team defined success criteria – scale, usage, impact, commercial success, customer satisfaction, product relevance, operational efficiencies…;
• Defining, Organizing and Coordinating internal and external stakeholder’s activities in accordance with program goals and timelines – project manager, marketing, technology, product, legal, compliance, business and operations;
• Develop program documentation, in collaboration with other H&D verticals, core team and clients / partners: Scope, Target Operating Model, KPIs / Success Criteria, M&E framework, Organizational Structure, Risk Matrix, Cost Management;
• Assessing program strengths, Analyzing risks, Suggesting improvement areas, Managing changes and interventions to ensure program goals achieved;
• Managing budget to ensure program continuity and success;
• Coordinate program monitoring and evaluation;
• Producing and communicating accurate and timely reporting throughout program lifecycle to program team and executives / sponsors.

Qualifications

• University Degree (or its equivalent) in IT, Project Management or related discipline
• Minimum of 5 years’ experience in managing technology and/or development related programs
• Demonstrated experience in program management
• Versatile with experience / background in business, technology and operations
• Proven experience in stakeholders management

Key Skills / Experience:

• Result and Process oriented
• Excellent leadership skills
• Relationship building and interpersonal skills
• Excellent communication, presentation and writing skills
• Diagnostic, analytical and decision making skills
• Excellence in coordinating complex multi stakeholders ecosystems
• Conflict resolution
• Success oriented