Manager - Solution Development at MTN Nigeria

Reports To: Senior Manager - Solution Development

Division: Enterprise Business

Mission: 

• Drive the development of new products and enhancements of existing solutions, in line with MTNs Business Strategy and in a manner that positions MTN as a force within the technology space.
• Facilitate the delivery of other services through MTN ecosystem partners, driving robust engagement with key internal and external stakeholders.
• Ensure relevant stakeholders understand the Lead-to-Cash (L2C) process for all solutions and services, leveraging robust change management and capacity development techniques.

Description:

• Rendering prompt solution support to Segment teams, Sales & Clients success teams on new products delivered through:
• Periodic training and support on new products and services delivered.
• Periodic participation in key customer meetings and workshops to enhance closure of major customer deals.
• Key representation in key industry technology meetings and in regulatory engagements on new innovations, standards, and technologies
• Drive the adoption and implementation of Agile best practices and ceremonies within the squad.
• Prioritize key product features and functionalities across multiple product owners and user experience platforms such as eShop, self-service portals and other digital channels to ensure timely delivery and alignment with business goals.
• Drive E2E management of the product and initiative development process in terms of quality, timely delivery, and scope management through:
• Effective scoping and phasing of product deliveries within agreed timelines
• Regular coordination with the quality assurance & testing team for scripting test cases, product validations, spotting any deviations from the agreed business requirements, and performing periodic product quality & performance checks to lift product quality via:
• Rendering support in fixing issues identified
• Raising change requests where necessary to facilitate improvements and enhancements.
• Adopt robust business analysis practices to ensure adequate solutioning/architecting through: 
• Facilitating cross-functional engagements with relevant stakeholders in EB-Segments, Clients services, Sales, Business Dev & outside EB to support requirement reviews, analysis, management & documentation with the aim of delivering business value. 
• Documenting detailed business requirements for the proposed concepts/ business constructs from key stakeholders
• Contribute to effective change/transition management, as part of the GTM planning and execution
• Document relevant processes and artifacts e.g., FAQs, customer journeys, Lead-to-Cash (L2C) & Issue -resolution and escalation path documentations.
• Maintain and manage a transition checklist to govern the go-live/ transition to production process.
• Establish post-implementation monitoring and early-life support structures, facilitating early resolution of issues
• Define and implement Key Performance Indicators and Metrics for support and operational activities and use these metrics to drive service delivery excellence
• Interlocking with Business intelligence team to ensure product performance and revenue insights are accurately reported & consistently monitoring product performance if there are any deviations from the budget with the aim of:
• Investigating any anomaly in the product configuration.
• Engaging the Segments/CVM team and suggesting possible interventions to improve the product performance. 
• Engaging IT operations in the event of possible defects and resolutions.
• Use data to inform direction and leverage analytics to measure the efficiency of both user-facing features and platform performance such as eShop, and other digital channels.

Education:

• A first degree or its equivalent in Computer science, Business Administration, Sales and Marketing or Business-related discipline
• Fluent in English and the language of the country preferred
• A master’s degree in business administration or marketing will be an added advantage.

Experience:

6–13 years’ experience, which includes:

• 5+ years of product development and systems integration with a proven track record of successfully launching and scaling products that are both user-focused and technically complex.
• Proven experience in leading and working with agile development teams, business analysis, project/change management, process improvement, and re-engineering.
• Good understanding of OSS/BSS & payment systems, networks and mobile telecoms, mobile applications, and emerging technologies
• Good knowledge of data architecture and structuring is advantageous.
• Experience working in a global/multinational enterprise (understanding emerging markets is advantageous