Manager, Service Recovery at Stanbic IBTC

Job ID: 80405478_80381669
Location: Ilupeju Industrial Avenue, Lagos
Business Segment: Consumer & High Net Worth Clients

Job Description

• To Manage and harmonize the resolution of customer complaints and represent all customer-facing areas of the bank, driving consistency and responsiveness in the way complaints are handled.

Qualifications

• First Degree in any field.
• Minimum of 6 years experience.
• Experience in product & management, and retail banking would be an added advantage.

Behavioral Competencies:

• Good verbal communication skills - sincere and articulate.
• Passionate about service.
• Result-oriented.
• Ability to listen and probe effectively to determine customers real needs.
• Ability to provide accurate information.

Technical Competencies:

• Problem solving
• Planning
• Decision making.