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  • Posted: Nov 1, 2022
    Deadline: Not specified
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  • Stanbic IBTC Holdings PLC is a full service financial services group with a clear focus on three main business pillars - Corporate and Investment Banking, Personal and Business Banking and Wealth Management. Stanbic IBTC Bank legally became part of Standard Bank Group 24th August 2007. The Standard Bank Group merged its Nigerian operations, Stanbic Bank Nig...
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    Team Lead, CCC Operations

    Job ID: 80402882_80381669
    Location: Ilupeju Industrial Avenue, Lagos
    Business Segment: Consumer & High Net Worth Clients

    Job Description

    • To lead & Supervise the Support team that provides end-to-end processing of Operations related requests for customers that come in through engagements at the Contact Centre.

    Qualifications

    • First Degree in any field.
    • Minimum of 4 years experience.
    • Good Operational and Customer Service experience, Result Oriented.

    Personal Competencies:

    • Well-developed people management skills.
    • Excellent interpersonal and communication skills.
    • Well-developed negotiating skills.
    • Strong stakeholder focus and service orientation.
    • Creative, analytical with good problem-solving skills.

    go to method of application ยป

    Manager, Service Recovery

    Job ID: 80405478_80381669
    Location: Ilupeju Industrial Avenue, Lagos
    Business Segment: Consumer & High Net Worth Clients

    Job Description

    • To Manage and harmonize the resolution of customer complaints and represent all customer-facing areas of the bank, driving consistency and responsiveness in the way complaints are handled.

    Qualifications

    • First Degree in any field.
    • Minimum of 6 years experience.
    • Experience in product & management, and retail banking would be an added advantage.

    Behavioral Competencies:

    • Good verbal communication skills - sincere and articulate.
    • Passionate about service.
    • Result-oriented.
    • Ability to listen and probe effectively to determine customers real needs.
    • Ability to provide accurate information.

    Technical Competencies:

    • Problem solving
    • Planning
    • Decision making.

    Method of Application

    Use the link(s) below to apply on company website.

     

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