Job Vacancies at Stanbic IBTC Bank

Job ID: 80402882_80381669
Location: Ilupeju Industrial Avenue, Lagos
Business Segment: Consumer & High Net Worth Clients

Job Description

• To lead & Supervise the Support team that provides end-to-end processing of Operations related requests for customers that come in through engagements at the Contact Centre.

Qualifications

• First Degree in any field.
• Minimum of 4 years experience.
• Good Operational and Customer Service experience, Result Oriented.

Personal Competencies:

• Well-developed people management skills.
• Excellent interpersonal and communication skills.
• Well-developed negotiating skills.
• Strong stakeholder focus and service orientation.
• Creative, analytical with good problem-solving skills.

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Job ID: 80405478_80381669
Location: Ilupeju Industrial Avenue, Lagos
Business Segment: Consumer & High Net Worth Clients

Job Description

• To Manage and harmonize the resolution of customer complaints and represent all customer-facing areas of the bank, driving consistency and responsiveness in the way complaints are handled.

Qualifications

• First Degree in any field.
• Minimum of 6 years experience.
• Experience in product & management, and retail banking would be an added advantage.

Behavioral Competencies:

• Good verbal communication skills - sincere and articulate.
• Passionate about service.
• Result-oriented.
• Ability to listen and probe effectively to determine customers real needs.
• Ability to provide accurate information.

Technical Competencies:

• Problem solving
• Planning
• Decision making.