Manager, Relationship, Commercial Banking at Stanbic IBTC

Effective Relationship Management to deliver the financial and non-financial Commercial Banking targets for the portfolio.

• Achieving the financial Targets specifically like growing Balance Sheet and Generating Income
• Growing the Numbers via Sales Acquisition - Growing wallet Share year on year from each client in the portfolio - Quality of relationship management as measured by clients’ positive experiences reflected in NPS scores, dipstick measurement outcomes. - Adherence to zero dormancy/inactivity approach 2 Output group

Execution of the Bank’s Commercial Banking strategic initiatives and activities towards managing clients in the portfolio, to ensure full mining of each relationship and optimization of both customer experience and profitability for the Bank Outputs and measures

• Implementation of the Commercial Banking Customer Value Proposition via Customer Value Chain Analysis (CVCA)
• Achieving Business/Personal Interplay via no of PRV Banking collaborations from the portfolio
• Effective mining of Ecosystem opportunities in the portfolio - High electronic banking and digital penetration of clients in the portfolio Zero Dormancy, optimal value chain mining, and other initiatives Implement Delivering the Firm (DTF) Concept on portfolio Achieving Minimum revenue per client objectives

Engagement with Commercial Banking Partners Outputs and measures

• Positive and knowledgeable relationship and engagements with Various units in the Bank like Credit, Trade, Global Markets, Trade, Operations, Vehicle and Asset Finance and Excutive management to achieve the Financial and Non-financial objectives of the Bank Output group

Ensure Compliance of all accounts in the portfolio Outputs and measures - KYC of all accounts must be up to date - No Audit Exceptions on transactions and processes - BVN compliance for all clients in the portfolio.

Qualifications

Type of Qualification: First Degree(Bsc)
Field of Study: General Management 

Experience Required

• Job Function: Commercial and Business Banking
• Experience Description: Relationship management experience of at least 7-10 years in a commercial Bank Corporate Banking Job Family: Click here to enter text. Years: 1-2 Years
• Additional Information

Behavioural Competencies:

• Generating Ideas
• Examining Information
•  Articulating Information
• Thinking Positively
• Taking Action
• Seizing Opportunities

Technical Competencies:

• Customer Understanding
• Product Knowledge
• Application and Submission Verification
• Product Related Systems
• Customer Acceptance and Review