Manager Operations Integration and Channels at MTN Nigeria

Reports To: Senior Manager - Application and Integration

Division: Information Technology

Mission:

• End to end impact analysis of new solutions accessing the impact to multiple systems, infrastructure and business processes.
• Support the delivery of new solutions through reviews, analysis, integration recommendations, technology advances and software evaluation.
• Define and implement process enhancements across IS applications and impacted business units.
• Analysis, design, development, maintenance, and modification of existing/new solutions.

Description:

• Provide quality support in the analysis, design, development, maintenance, and modification of existing/new solutions.
• Assist in developing application development and management frameworks, processes and procedures in line with the MTN standards and in alignment with MTNN’s corporate goals and objectives for ICT. 
• Analyze and design applications based on business, technical and system requirements and oversee the implementation of the solutions, ensuring the minimization of manual touch points in the application.
• Develop the project scope, problem statement and goal statement, assist with project-planning and co-ordinate input and maintain plans throughout project life cycle. 
• Monitor and maintain the performance of applications within the business, ensuring constraints and new requirements are documented and updates are created accordingly.
• Participate in the selection of suitable technologies and determine appropriate technologies that are effective and efficient and in line with approved rules and procedures. 
• Manage and provide direction for the application team in support of business operations and ensure that operational delivery of system outputs is met in line with OLAs and SLAs.
• Review applications and ensure availability of operational recovery strategies and mechanism.
• Support the delivery of new solutions through reviews, analysis, integration recommendations, and technology advice and software evaluation.
• Understand the architecture of existing Business Support Applications across IS, including interfaces among the applications.

Education:

• First degree in Computer Science or related field from a reputable institution
• Fluent in English
• Master’s degree in related field will be an added advantage
• RDBMS Certification such as Oracle Certified Professional.  
• Unix/Windows training/certification.
• Project Management training/certification
• Javal/Perl Scripting Training/Certification
• ITIL Foundation certification – desired

Experience:

6-13 years’ experience which includes:

• Minimum of 3 years’ experience in an area of specialization; with experience in supervising/managing others.
• Experience working in a medium to large organization.
• In-depth understanding of Telco infrastructure and processes.
• Development skills in more than one programming language e.g. PL/SQL, Java etc. and industry standard RDBMS (Oracle or MS SQL). 
• Analytical and logical approach to solving problems.
• Good understanding of programming constructs to explain and interpret programs and supervise development and deployment of applications through test, UAT to production using ITIL standards. 
• Experience supporting vendor developed applications.
• Ability to suggest solutions to application’s problem. Work with vendors at arriving and implementing solutions identified. 
• Project Management experience is required
• Practical experience of IT best practices ITIL, eTom NGOSS and SDLC.
• Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service
• Design, implement databases (create and maintain tables, views, packages, etc.), and administer and support databases
• Ability to analyze reported incidents and apply the appropriate solution to the known problem
• Able to evaluate the utility and relevance of features and functions of various web sites, software applications or products to determine how they could be applied to enhance existing solutions.
• Knowledge of SAN, Clustering, server configuration, LAN, WAN, distributed systems etc.