Manager, Learning & Development at Strategic Outsourcing Limited

Summary of Responsibilities
The Manager’s responsibilities include:

• Marketing and sales of learning and development offerings.
• Managing learning and development delivery.
• Generating new business and opportunities.
• Support HR with learning and development solutions

Duties
Shall be responsible for the following:

• Facilitate the development and implementation of learning and development plans
• Facilitate the sourcing of learning and development interventions/programmes to meet identified client needs
• Provide overall guidance and direction in the execution of the unit’s functions and activities and provide approval where necessary
• Facilitate the sourcing and evaluation of learning and development solutions along client’s developmental and business needs
• Facilitate the scheduling and organisation of approved learning and management development programmes for various levels of employees and clients
• Conduct and ensure proper documentation of post-training evaluations and assessment
• Periodically assess efficiency and effectiveness of design/delivery of learning and development methodologies/techniques and evaluate impact of programs Determining the costs of planned programmes and keeping within budgets by assessing the return on investment of all training or development programmes
• Ensuring that statutory and accreditation requirements are met.
• Amending and revising programmes as necessary, in order to adapt to changes as required by clients and government policies.
• Design and implement strategies for attracting new clients and retain existing clients.
• Engage clients and manage relationships to ensure continuous retention.
• Seek new business opportunities and develop strategies for clients’ engagements.
• Think up ways to innovate and create new products/services.
• Identify business opportunities, gaps and propose solutions to clients
• Gather market intelligence and generating leads for possible sales
• Design business models, develop propositions and campaigns.
• Keeping up to date with developments in training by reading relevant journals, going to meetings and attending relevant programmes.
• Support HR by identifying knowledge and skills requirement and prepare training schedule accordingly for all employees
• Carry out activities to determine the training/developmental needs of employees across the organisation and facilitate the subsequent development of comprehensive training plans to address identified needs
• Organise corporate orientation/induction programs for new hires

Others:

• Demonstrate respect for and adherence to the firm’s values and culture
• Maintain appropriate confidentiality in all aspects of work
• Ensures the professional and positive promotion and projection of the company’s products and services
• Work with other departments to ensure productivity and profitability
• Strategic marketing of organisation’s services and products.
• Carry out research and development activities that are aimed at enhancing the Company’s competitive edge.
• Carry out other tasks and duties as assigned

Key Performance Indicators

• Percentage of Budget Achievement
• Percentage increase in Profitability
• Percentage increase in Customer Base
• Percentage of repeat Customers
• Number of Training Content Developed
• Quality of Training Content Developed
• Number of Training Programmes organized
• Customer Satisfaction Index

Qualification and Experience

• Bachelor's Degree, MBA will be an added advantage.
• Relevant certifications in Project Management (PMP), Business Analysis, IT and Business.
• A minimum of five years’ work experience in same or similar role is essential.
• Must be IT savvy and proficient especially in Microsoft Office.

Desired Key Skills & Qualities:

• Numerical and analytical skills
• Strong organisational skills
• Ability to work as part of a team
• Self-motivation and entrepreneurial mindset
• Excellent commercial sense and interest in business
• Strong verbal and written communication skills
• Ability to multi-task, work under pressure and meet deadlines required.

Salary
N200,000 - N250,000 / Month