Manager at HRLeverage Africa

Responsibilities

• Oversee the day-to-day operations of the lounge, including front desk, housekeeping, food and beverage, and maintenance departments.
• Ensure that all departments are operating efficiently and to the highest standards.
• Monitor client satisfaction and address any issues or concerns promptly.
• Recruit, train, and supervisestaff.
• Create work schedules and ensure that staff adhere to company policies and procedures.
• Conduct performance reviews and provide feedback for improvement.
• Develop and implement strategies to increase revenue and profitability.
• Monitor financial performance and prepare regular reports for management. Control costs and expenses to meet budgetary goals.
• Ensure that customers receive exceptional service throughout their stay.
• Handle customers' inquiries, concerns, and complaints in a professional manner. Implement and maintain standards for guest satisfaction.
• Develop and implement sales and marketing strategies to attract new customers and retain existing ones.
• Work with the sales team to identify opportunities for growth and expansion. Monitor market trends and competitor activities.
• Ensure compliance with health and safety regulations. Implement and maintain safety procedures and practices.
• Monitor and report any health and safety hazards.

Requirements

• A Bachelor’s Degree in Hotel Management or a related field.
• Professional certification is an added advantage.
• A minimum of 3 years of work experience in hotel management with significant luxury and international experience.
• Strong understanding of hotel management best practices and data entry software.
• Outstanding interpersonal communication and customer service skills
• Exceptional leadership abilities with great attention to detail.