Manager - HR Business Partner at MTN Nigeria

Mission/ Core purpose of the Job

The HR Business Partner (HRBP) is responsible for aligning business objectives with employees and management in designated business units. The position formulates partnerships across the HR function to deliver value-added service to management and employees in SA and FiberCo. that reflects the business objectives of the organization. The HRBP maintains an effective level of business literacy about the business unit's financial position, its midrange plans, its culture and its competition.

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)

• Conducts weekly/monthly meetings with respective business units.
• Consults with line management, providing HR guidance when appropriate.
• Analyses trends and metrics in partnership with the HR teams to develop solutions, programs and policies.
• Manages and resolves complex employee relations issues. Conducts effective, thorough and objective investigations.
• Maintains in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance. Partners with the legal department as needed/required.
• Provides day-to-day performance management guidance to line management (e.g., coaching, counselling, career development, disciplinary actions).
• Works closely with management and employees to improve work relationships, build morale, and increase productivity and retention.
• Provides HR policy guidance and interpretation.
• Develops contract terms for new hires, promotions and transfers.
• Provides guidance and input on business unit restructures, workforce planning and succession planning.
• Identifies training needs for business units and individual executive coaching needs.
• Participates in evaluation and monitoring of training programs to ensure success. Follows up to ensure training objectives are met.
• Performs other related duties as assigned.

Role Deliverables

• Day-to-day coordination about HR operations and activities in SA and FiberCo.
• 100% information and data compliance.

Job Requirements (Education, Experience and Competencies)

Education:

• Minimum 4 Year Bachelor Degree in equivalent specialization MSc, MBA is a plus.
• English and Arabic (as advantage)

Experience:

• Manager track record of 5+ years; with at least 3 years in Telecom industry.
• Working knowledge of multiple human resource disciplines, including compensation practices, organizational diagnosis, employee and union relations, diversity, performance management, and respective employment laws.
• Experience resolving complex employee relations issues
• Worked across diverse culture and geographies.
   

Competencies:

Head - Big Picture Focus

• Strategy Implementers - Ensures execution of strategies through creating and implementing tactical plans for others to follow.
• Decisive Problem Solver - Has the mental agility to identify business challenges and explore effective solutions through effective influencing
• Best Practice Value Creator - Encourages commercial innovation and continuous improvement for systems, processes, products and service offerings

Heart – Emotionally Intelligent

• Culture and Change Champion -  Role models ethical practices by living the MTN values and vital behaviours for others to follow
• Guiding People Manager - Is self-aware and guides team capability development through opportunity creation for realising potential
• Relationship Builder - Builds relationships across the business in order to influence decision-makers and build team credibility

Hands – Results Focused 

• Results Achiever -  Produces sustainable divisional results through ethical practices
• Operationally Astute - Sets priorities, plans, organizes and co-ordinates the work of others  

Other:

• Excellent verbal and written communication skills. 
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies.
• Ability to acquire a thorough understanding of the organization’s hierarchy, jobs, qualifications, compensation practices, and the administrative practices related to those factors.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Proficient with Microsoft Office Suite or related software