Manager Ground Handling, Cargo & Sales at Workforce Group

Role Summary

• Ensure safe and secure ground service operations at the Lagos airport in compliance with regulatory requirements, company policies and NCAA.
• Plan and optimize the required resource and provide efficient and cost-effective service delivery to the Company’s operations at LOS and Ground Operations service providers at all outstations in compliance with contracted service level agreements, and providing leadership to the day-to-day operations of the sales and marketing department

Primary Responsibilities

Sales & Marketing

• Analyze sales statistics to determine business growth potential. Provide timely market intelligence and customer feedback with recommendations.
• Establish performance goals for all department employees and monitors performance continually.
• Oversee all hiring and training of Sales and marketing personnel.
• Develop, maintain and improve business relations with all customers of the Company.
• Identify new sales channels and interline partnerships.
• Develop relationships with corporate clients and trade partners to maximize market share growth.
• Monitor actual route performance against the budget to ensure higher yields.Ground and Cargo Handling
• Liaise with relevant authorities and ensure conformity with all regulatory requirements, Company policies and local procedures.
• Establish and maintain customer airline interface.
• Document and monitor compliance with standards.
• Participate in Airline Operators Committee activities.
• With Manager Quality and Safety, support the development and implementation of the Emergency Accident Procedures Plan.

Qualifications and Certifications

• University Degree (Degrees in Commerce, Business Administration or relevant discipline preferred).
• At least 5 years of managerial experience in a reputable airline.
• Excellent management and communication skills.
• Strategic aptitude and ability to plan and implement the strategy for business enhancement.
• Knowledge of the aviation industry.
• Financial awareness.
• Ability to provide visionary leadership to, and motivation for, multi–disciplinary teams.
• Customer service experience.
• Strong business management and revenue maximization skills.
• Impeccable integrity and diligence.Competencies
• Leadership skills.
• Service focused.
• Innovative/proactive.
• Analytical/objective.
• Great communication and interpersonal skills.

Benefits

• The starting salary shall be commensurate with the candidate’s experience.
• Comprehensive HMO package and Group Life Insurance.