Career Area: Client Solutions
Location: Lagos Island, Lagos, Nigeria
JOB PURPOSE
Creates new products to meet customer/client needs; Creates new services, products or solutions to serve customers in better ways. Scans the external environment to identify customer needs and designs new products or solutions to meet such needs.
KEY RESPONSIBILITES
Product Design, analysis and statistical techniques
- Product conceptualization, definition, planning and execution throughout the product lifecycle, including gathering and prioritizing product and customer requirements.
- Designs new solutions/ Defining the product vision, and working closely with Information Technology, Marketing, Branch network and support functions to ensure revenue and customer satisfaction goals are met.
- Measure impact of all loan products delivered and back it up with appropriate data. Constantly iterating (experimenting) on product offerings based on feedback & data.
- Ensure that the suite of digital lending products (portfolio) is profitable with NPL ratios within the stipulated risk management framework and limits of the bank
- Drive stakeholder engagement and influence management decisions, in regards to loan products, offerings and sales strategy.
- Be the expert for a complete product solutions space by thoroughly knowing the product functionality, constraints, business process, value, customer profile and industry domain (across core processes), how it's used, and where it meets or fails to meet customer needs, helps teams solve problems through problem domain expertise.
- Strategize and think about product ideas that will delight customers.
- Track interesting trends on emerging product offerings that are relevant to business.
- Drive scale and growth of Digital Lending Products meeting and exceeding assigned goals.
- Manage all the aspects of product lifecycle, including strategy, conceptualization, user research, feature requirements definition, user interface, prototyping, portfolio analysis, feedback, rollout and enhancements
Product documentation and Reporting
- Creating Status Reports for Delivery to Business and Executives
- Ensure compliance to all standards and applicable controls with zero audit exceptions.
- Compliance to Governance, process and function.
- Facilitate partners and Vendors engagement for project delivery
- Prioritization and effective time management
Stakeholder engagement, technical workshop and training
- Provides references for users by writing and maintaining user documentation; providing help desk support and training users.
- Prepares technical reports by collecting, analyzing, and summarizing information and trends.
- Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
QUALIFICATIONS
First degree in Sciences, applied Sciences, Engineering, Finance, Economics or any other related Field of Study (minimum 2.2)
Possess 3 – 4 years’ relevant experience and strong analytical skills and reporting, product documentation, data interpretation and management, data integrity and product design or development. String communication and presentation skills
Gmail
Yahoomail