Manager - Customer Solutions at Westfield Consulting

Job Role

• Support clients on their customer experience and digital transformation journeys
• Help clients define and deliver transformational experiences for their customers and employees that drive innovation
• Lead delivery of engagements and take responsibility for project teams Lead client workshops and projects using collaborative methods such as design thinking and agile methodology
• Present insights and recommendations enabled by strategic thinking, technical knowledge, and strong communication skills
• Build and maintain relationships between our client and their client teams/stakeholders
• Contribute to business development efforts, lead proposal development, and support the development of client offerings
• Contribute to thought leadership and knowledge management
• Mentor and provide professional development opportunities for junior team members.

Requirements

• A minimum of a Second Class Upper Degree
• A Master’s Degree is an added advantage digital
• A minimum of 8 years of relevant work experience in one or more of the following industries: financial services, FMCG, technology, telecoms, or management consulting
• Experience across digital strategy and delivery, customer strategy, customer experience design, journey design, business transformation, innovation, and product development/management
• An understanding of design thinking methodologies and its application to UX/CX
• Experience or qualifications in Agile would be a plus
• Demonstrable experience leading project teams is a critical requirement
• Strong people management and development skills
• Ability to plan, structure and prepare client-ready deliverables
• Demonstrated ability to apply structured thinking and analysis techniques to complex and ambiguous problems
• Excellent facilitation and presentation skills
• Excellent written and verbal communication skills
• Very good proficiency in MS Office suite is essential.