Manager, Core Operations at T2 (Formerly 9Mobile)

Job Summary

• Manage the operation and maintenance of both Circuit Switching (CS) and Packet Switching across all Core network systems and provide high-level support functions on Core CS equipment.  

Roles and Responsibilities
Tactical:

• Assist the Head, Core and VAS Operations in communicating the unit’s direction and objectives to all staff.
• Keep abreast of global and local best practice as it relates to the team/ function’s activities.
• Assist in continuously reviewing the unit’s activities, make recommendations for improvement and implement approved improvement initiatives to ensure enhanced performance of the team.
• Assist in identifying required resources, personnel and funding to achieve the unit/ function’s strategy.
• Establish and manage service levels with key internal and external stakeholders.

Operational:

• Ensure that technology road map for the network aligns with regulatory guidelines as well as future industry trends.
• Effective tracking of key KPIs (CSR/ASR/PSR/LUSR/CSSR/etc.) and taking prompt preventive/corrective measures where needed
• Oversee all project implementation with partners/vendors (HUAWEI, NOKIA, BICS, MontyMobile, LATRO, UTIMACO and others)
• Manage the operation/maintenance of all ATCA core network systems (MSC/HSS/MGW/SBC/STP/SPS/ITSC/LIG/U2020)
• Promptly implement all interconnects with local & international partners
• Coordinate Software Upgrades, Patch installations on all cs core network nodes
• Enforce resolution of all Trouble Tickets with the back-office team and VENDOR
• Manage all CS core configuration database/parameter management
• Coordinate all core redistribution of HW/SW resources across network nodes
• Manage operational acceptance for new features/new nodes/new network products
• Ensure regular redundancy/backup/restore activities across all cs core services
• Enforce strict conduct of Quarterly audit of all cs core node configurations and ensure implementation of all relevant recommendations
• Continuously review all cs core operations frameworks, make recommendations for improvement and implement approved improvement initiatives to ensure enhanced network performance.
• Recommend and implement strict measures to control fraudulent and high usage activities of illegal inbound/outbound roamers on the network.
• Manage the implementation of all SCCP signaling links for new roaming partners via International SCCP carriers
• Manage the process of defining roaming network data as per the IR.21
• Ensure optimal signaling/inter-working requirements between PLMNs/ Roaming partners
• Co-ordinate the monitoring of SCCP link alarms and LU failures
• Provide high-level coordination on roaming and interconnect faults
• Perform any other duties as assigned by the Head, Core and VAS Operations

Education and Experience

• First Degree or equivalent in Electrical Engineering  
• Six (6) to eight (8) years' work experience with at least three (3) years in a supervisory role

Required Capabilities:
Knowledge:

• Network Availability and Capacity Management
• Control Network Technologies
• IP Technologies 

Skills:

• Teaming
• Delegation/ Supervisory
• Problem Solving

Behavior:

• Passion for Excellence
• Integrity
• Empowering people
• Growing people
• Team work
• Customer Focus.