Latest Jobs at T2(Formerly 9mobile)

Job Summary

• Assist in translating concepts and ideas into products and services, thus ensuring that approved concepts relating to consumer segments are converted to product design specifications and manage the end-to-end delivery of products and services.

Roles and Responsibilities

• Develop the product design specification for all approved concepts from Consumer Segments.
• Coordinate with key stakeholders (IT, Engineering, Commercial, Finance, Customer Experience and Revenue Assurance) involved in the implementation of consumer segment products and services
• Conduct research on key consumer segment-related products and services, as well as developments and trends in the telecommunications industry.
• Document the FAQ’s for new all consumer products and services and lead the facilitation of product training before the launch of services.
• Review all test cases developed by the QA team for all consumer products and services to ensure that the test cases are aligned with the product requirements.
• Propose modifications to enhance products/services within the consumer segment by identifying potential product and service innovations and proffer recommendations on identified concepts through to launch.
• Assist in monitoring, evaluating and reporting on the performance and quality of all consumer services in line with defined functionalities and specifications.
• Attend unit/team meetings as required.
• Coach, supervise and direct the activities of subordinates/junior staff (where applicable).
• Prepare/compile agreed periodic activity and performance reports for the attention of the Manager, Product Analysis and Design
• Perform any other duties as assigned by the Manager, Product Analysis and Design

Education and Experience

• First Degree or its equivalent in a relevant discipline.
• Three (3) to five (5) years of relevant work experience.

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Job Summary

• Manage the operation and maintenance of both Circuit Switching (CS) and Packet Switching across all Core network systems and provide high-level support functions on Core CS equipment.  

Roles and Responsibilities
Tactical:

• Assist the Head, Core and VAS Operations in communicating the unit’s direction and objectives to all staff.
• Keep abreast of global and local best practice as it relates to the team/ function’s activities.
• Assist in continuously reviewing the unit’s activities, make recommendations for improvement and implement approved improvement initiatives to ensure enhanced performance of the team.
• Assist in identifying required resources, personnel and funding to achieve the unit/ function’s strategy.
• Establish and manage service levels with key internal and external stakeholders.

Operational:

• Ensure that technology road map for the network aligns with regulatory guidelines as well as future industry trends.
• Effective tracking of key KPIs (CSR/ASR/PSR/LUSR/CSSR/etc.) and taking prompt preventive/corrective measures where needed
• Oversee all project implementation with partners/vendors (HUAWEI, NOKIA, BICS, MontyMobile, LATRO, UTIMACO and others)
• Manage the operation/maintenance of all ATCA core network systems (MSC/HSS/MGW/SBC/STP/SPS/ITSC/LIG/U2020)
• Promptly implement all interconnects with local & international partners
• Coordinate Software Upgrades, Patch installations on all cs core network nodes
• Enforce resolution of all Trouble Tickets with the back-office team and VENDOR
• Manage all CS core configuration database/parameter management
• Coordinate all core redistribution of HW/SW resources across network nodes
• Manage operational acceptance for new features/new nodes/new network products
• Ensure regular redundancy/backup/restore activities across all cs core services
• Enforce strict conduct of Quarterly audit of all cs core node configurations and ensure implementation of all relevant recommendations
• Continuously review all cs core operations frameworks, make recommendations for improvement and implement approved improvement initiatives to ensure enhanced network performance.
• Recommend and implement strict measures to control fraudulent and high usage activities of illegal inbound/outbound roamers on the network.
• Manage the implementation of all SCCP signaling links for new roaming partners via International SCCP carriers
• Manage the process of defining roaming network data as per the IR.21
• Ensure optimal signaling/inter-working requirements between PLMNs/ Roaming partners
• Co-ordinate the monitoring of SCCP link alarms and LU failures
• Provide high-level coordination on roaming and interconnect faults
• Perform any other duties as assigned by the Head, Core and VAS Operations

Education and Experience

• First Degree or equivalent in Electrical Engineering  
• Six (6) to eight (8) years' work experience with at least three (3) years in a supervisory role

Required Capabilities:
Knowledge:

• Network Availability and Capacity Management
• Control Network Technologies
• IP Technologies 

Skills:

• Teaming
• Delegation/ Supervisory
• Problem Solving

Behavior:

• Passion for Excellence
• Integrity
• Empowering people
• Growing people
• Team work
• Customer Focus.