Manager.BSS & RAN Operations at 9Mobile

• Coordinate the daily BSS operations includingoperations and maintenance, CR/WO implementation, integration, andcommissioning of 2G/3G/4G sites and health checks for BSS and RAN systems
• Principal Functions        
• Coordinating new RAN nodes integration
• Coordinating corrective RAN/BSS maintenance asrequired, and assisting the field operation teams to resolve BSS/RAN issuesincluding clearing of QOS alarms, resolving BSS-related outage and networkproblems.
• Coordinating root cause analysis, network trendanalysis and incident reporting
• Coordinating RAN Node health checks and preventivemaintenance
• Coordinating second level and necessary backoffice support to the Field, and NOC teams
• Ensuring optimum availability of BSS nodes
• Coordinating the BSS database management,including network parameter changes, BSC/RNC rehoming, cutovers, new featuresimplementation, network upgrades, BTS/Node B rehoming and packet switchconfigurations.
• Proactively working with the RF planning team andother stakeholders for deployment of new network features and network improvingactivities on the network.
• Coordinating the implementation of BSS/RAN-relatedwork orders (WOs) and change requests (CRs)
• Provision of expert BSS operations advice onsolutions proposed by various BSS vendors.
• Troubleshooting of critical BSS faults such asfaults caused by software bugs, interface faults, severe KPI impacting faultsusing advanced troubleshooting skills.
• Provision of BSS inputs for cross-technologyengagement with other units involved in the deployment of technical solutions
• Participating in major incident reviews,supporting incident managers in identifying real causes and accuratedescriptions of incidents and impacts
• Management of BSS teams' activities and evaluationof their performance.
• Carrying out other dutiesas assigned by the Head, NOC and BSS     

Educational Requirements        

• First degree or equivalent in Electrical or Computer Engineering or relevant discipline
• Six (6) or more years post NYSC workexperience with at least three (3) years at supervisory level
• Multi-vendor BSS/RAN experience

Experience,Skills & Competencies        

Knowledge

• Network availability andcapacitymanagement
• Network administration
• Network operations and maintenance

Skills

• Communication
• Delegation/ Supervisory
• Problem Solving

Behavior

• Passion for Excellence
• Integrity
• Empowering people
• Growing people
• Teamwork
• Customer Focus