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  • Posted: Aug 20, 2021
    Deadline: Not specified
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  • Marriott International is a leading global lodging company based in Bethesda, Maryland, USA, with more than 4,100 properties in 79 countries and reported revenues of nearly $14 billion in fiscal year 2014. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. The company operates and fran...
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    Manager, Banquets

    Job Number: 21053245
    Location: Lagos Marriott Hotel Ikeja, 122 Joel Ogunnaike Street, Lagos
    Schedule: Full-Time
    Job Category: Event Management
    Brand: Marriott Hotels Resorts
    Relocation?: N
    Position Type: Management
    Located Remotely?: N

    Job Summary

    • Directs and motivates team while personally assisting in providing high quality service based on requirements and standards.
    • Monitors and controls financial and administrative responsibilities including asset protection.
    • Provides clear and concise communications to everyone having ownership in the success of the event.
    • Identifies training opportunities and plans a strategy to accomplish goals.

    Core Work Activities
    Managing Banquet Operations:

    • Projects supply needs for the department, (e.g., china, glass, silver, buffet presentations, props).
    • Applies knowledge of all laws, as they relate to an event.
    • Understands the impact of Banquet operations on the overall success of an event and manages activities to maximize customer satisfaction.
    • Adheres to and reinforces all standards, policies, and procedures.
    • Maintains established sanitation levels.
    • Manages departmental inventories and maintains equipment.
    • Uses banquet beverage records to control liquor costs and manage the banquet beverage perpetual inventory.
    • Schedules banquet service staff to forecast and service standards, while maximizing profits.
    • Assists team in developing lasting relationships with groups to retain business and increase growth.

    Participating in and Leading Banquet Teams:

    • Sets goals and delegates tasks to improve departmental performance.
    • Conducts monthly department meetings with the Banquet team.
    • Applies and continually broadens knowledge of food and wine pairings and cutting edge cuisine with emphasis on current event trends.
    • Acts as a liaison to the kitchen staff.
    • Leads shifts and actively participates in the servicing of events.

    Ensuring and Providing Exceptional Customer Service:

    • Sets a positive example for guest relations.
    • Interacts with guests to obtain feedback on product quality and service levels.
    • Responds to and handles guest problems and complaints.
    • Empowers employees to provide excellent customer service.
    • Ensures employees understand expectations and parameters.
    • Strives to improve service performance.
    • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
    • Reviews comment cards and guest satisfaction results with employees.

    Conducting Human Resources Activities:

    • Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures.
    • Observes service behaviors of employees and provides feedback to individuals.
    • Monitors progress and leads discussion with staff each period.
    • Participates in the development and implementation of corrective action plans.
    • Reviews quarterly Meeting Planner Survey results and participates in the development and implementation of corrective action to address service challenges; focuses on continuous improvement of guest satisfaction.
    • Attends and participates in all pertinent meetings.

    Candidate Profile
    Education and Experience:

    • High School Diploma or GED; 2 years experience in the event management, food and beverage, or related professional area.

    Method of Application

    Interested and qualified? Go to Marriott International, Inc. on jobs.marriott.com to apply

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

  • Send your application

    View All Vacancies at Marriott International, Inc. Back To Home
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