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  • Posted: Sep 2, 2022
    Deadline: Sep 16, 2022
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    ConSol Limited, is the leading provider of Contact/Call Center services and Customer Management Solutions in Nigeria.
    Read more about this company

     

    Management Information System Analyst

    Objective / Purpose

    • Provide status and metric reporting for all levels of management.
    • Monitors performance metrics
    • Providing direction, guidance and support concerning meeting strategic organizational goals through Business Intelligence Information and analysis.

    Job Duties / Responsibilities / Accountabilities

    • Generate and distribute management reports in accurate and timely manner.
    • Develops MIS documentation to allow for smooth operations.
    • Provide recommendations to update current MIS to improve reporting efficiency and consistency.
    • Perform data analysis for generating reports on periodic basis.
    • Develop MIS system for customer management and internal communication.
    • Provide strong reporting and analytical information support to management team.
    • Generate both periodic and ad hoc reports as needed.
    • Understand customer problems and provide appropriate technical solutions.
    • Analyze business information to identify process improvements for increasing business efficiency and effectiveness.
    • Determines operational objectives by studying business functions; gathering information; evaluating output requirements and formats.
    • Designs new computer programs by analyzing requirements; constructing workflow charts and diagrams; studying system capabilities; writing specifications.
    • Improves systems by studying current practices; designing modifications.
    • Participate in cross-functional meetings to resolve recurring customer issues.
    • Monitors project progress by tracking activity; resolving problems; publishing progress reports; recommending actions.
    • Prepares technical reports by collecting, analyzing, and summarizing information and trends.
    • Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.

    Requirements

    • Candidates should possess a Bachelor's Degree / HND qualification with at least 3 years work experience.

    Method of Application

    Interested and qualified candidates should send their CV to: apply@consollimited.com using the Job Title as the subject of the email.

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