Mailroom Officer at Churchgate Group

About the Role 

The Mailroom Officer is responsible for the secure, efficient, and accurate handling of all incoming and outgoing mail and parcels within the World Trade Center, Abuja. The role ensures proper logging, sorting, storage, and distribution of items while adhering to global security protocols, international best practices, and local postal regulations.

Key Responsibilities

Mail & Parcel Handling 

• Receive, log, and process all incoming mail and parcels in the tracking system. 
• Verify details such as company name, recipient, suite/floor, and ensure accurate sorting. 
• Deliver letters to designated mailboxes daily 
• Notify tenants promptly of parcel arrivals and ensure secure handover. 

Secure Storage & Distribution 

• Safely store parcels, including high-value or diplomatic items, in secured cabinets. 
• Release mail and parcels only upon presentation of valid ID and signature. 
• Maintain proper custody records for special or sensitive deliveries. 

Outgoing Mail Operations 

• Collect and process outgoing mail daily (last collection at 4:00 PM). 
• Ensure items are properly labeled, stamped, and ready for dispatch etc. 

Qualifications & Skills 

Education: 

• OND/HND/Bachelor’s degree in Business Administration, Logistics, Facility Management, or related field. 
• Experience: 2+ years of experience in mail handling, logistics, or facility operations. 

Skills & Competencies: 

• Strong organizational skills and attention to detail. 
• Knowledge of mailroom operations and basic security protocols. 
• Customer service and communication skills. 
• Basic computer literacy (MS Office, mail tracking/logging systems). 
• Ability to work under pressure and maintain confidentiality