Lounge Supervisor at Bukka Hospitality Limited (Bukka Hut)

Summary

• Shift supervisors report directly to the lounge manager. In this regard, they have operations responsibilities, cash management responsibilities, opening and closing procedures, direction, and management.
• They also have supervisory responsibility for team members in the sense of ensuring that team members report to work, do their jobs according to operating standards, and are ready and able to work their shifts.

Responsibilities

• Ensure parking lot is swept and litter has been picked up
• Ensure TV and/or music are on
• Check restrooms for cleanliness and supplies
• Ensure that sufficient employees are on hand to perform the necessary tasks.
• Assign employees to each work area
• Briefly cover any issues needing immediate attention, specials for the day.
• Ensures customers are well served and enjoy a pleasant drinking experience
• Be visible to customers to attend to their request and actively
• Co ordinate the queue at the barbeque section and ensure customers are well served
• Ensures that the entire lounge which includes the Suya area is well cleaned, ambience conducive for customers
• Ensures drinks are chilled and bar bites are available on time
• Ensures that drinks are checked for expiration date and are available for sale
• Supervises staff to ensure compliance with laid-down instructions and regulations
• Attends to customer complaints and gets feedback from customers about their lounge experience
• Ensures staff are well behaved, appropriately dressed and comply with dress code
• Make sure all cocktails are produced on Posist.
• And any other duty assigned to you by your manager.

Closing Procedures:

• Check cash out from cashiers at the end of Shifts
• Make sure cash and pos tallies match what is on posist
• Ensure no trash is outside dumpster
• Turn off TV and/or music
• Ensure lounge area is swept, tables reset, and chairs neatly arranged
• Check all doors to make sure they are locked
• Turn off all lights.