Lounge/Bar Supervisor at Nitori Restaurant

Nitori is looking to hire a customer-oriented lounge/bar supervisor to ensure that all lounge operations run smoothly. The Supervisor's responsibilities include overseeing the activities of the lounge staff, expediting customers' orders as needed, and maintaining good relationships with customers. 

To be successful as a Supervisor, you should exercise effective management skills and take necessary disciplinary actions to address poor staff performance. Ultimately, a top-performing Supervisor should be able to achieve exceptional customer service and ensure that customers have a pleasant experience in the lounge.

Responsibilities:

• Training lounge staff.
• Managing staff's work schedules.
• Checking in on customers to enquire about quality of service.
• Reviewing customer surveys to develop and implement ways to improve customer service.
• Resolving customer complaints in a professional manner.

Requirements:

• 3+ years experience as a Supervisor/Waiter/waitress/Cashier in a lounge/bar.
• Should possess a degree certificate in any related field
• Organizational and leadership abilities
• Great Communication and interpersonal skills
• Self-motivated with a results-driven approach
• The ability to work in a fast-paced environment.
• The ability to stand for extended periods.
• Strong management skills.
• Effective communication skills.
• Exceptional customer service skills.